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Director of Hotel Operations

Posted August 11, 2022

New York Hilton Midtown
New York, NY
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About This Job

Description

The New York Hilton Midtown is currently hiring a Director of Hotel Operations! This role is responsible for assisting the Hotel Manager and General Manager in the administration of the hotel by directing staff efforts toward customer satisfaction, team member productivity and hotel profitability. Primary focuses are service quality, operational efficiency, brand standards, guest satisfaction, and SALT scores.

What will I be doing?

As the Director of Hotel Operations, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Observes staff performance, conducts various evaluations such as room inspections, and coordinates action plans for all areas found deficient. Tracks progress and follow up to ensure all areas meet or exceed established standards. Oversees the Brand Standards audit and follows up with all relevant areas to ensure compliance
  • Implements and manages hotel’s daily quality process including goal communication, staff member empowerment, compliance with Hilton Brand Standards, service recovery, and problem prevention. Disseminates feedback from comment cards, guest satisfaction and service failure measurements, and coaches accordingly. Ensures efficient communication to all operations team members
  • Coaches, motivates and develops all managers and team members. Coaches and counsels managers on profitability assessment and staffing procedures
  • Manages and reviews daily, weekly and monthly department budgets and costs
  • Organizes, conducts, and/or participates in scheduled meetings held throughout the hotel. Coordinates efforts to provide follow up on action items established at each meeting
  • Coordinates major capital projects and property improvement plan (PIP) involving various departments and provides guidance until project completion. Implements processes in a timely fashion and follows up with appropriate parties to ensure deadlines are met
  • Analyzes monthly statement of operations and prepares written comments regarding the monthly statement of operations for the General Manager’s review

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

New York Hilton Midtown

1335 Avenue of the Americas
New York, NY 10019-6012

(212) 586-7000

2,086 Room Hotel

www3.hilton.com

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At A Glance

It's all about location in NYC and New York Hilton Midtown Hotel places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA and Broadway. Stop by the theatre and transportation desk for tips, tickets and travel in and around the city.

  • Easy cab ride from area airports (LaGuardia, JFK and Newark) to Hilton New York Midtown
  • NYC hotel close to Grand Central Station, Penn Station and Port Authority 
  • Several on-site restaurants and bars with options for breakfast, lunch and dinner 
  • 8,000 sq. ft. fitness center with strength, cardio and resistance equipment and a Kinesis wall
  • Multi-lingual staff ready to cater to your every need
  • This midtown NYC hotel near MoMa is walking distance to Rockefeller Plaza, Times Square and more