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Complex Revenue Manager

Posted August 15, 2022

New York Hilton Midtown
New York, NY
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About This Job


The Hilton NY Midtown and the Conrad NY Midtown is expanding their Revenue Management Team!

This Complex Revenue Manager position is a Cross Functional Role that will support revenue initiatives in Transient markets as well as Group/Event Catering.  We are looking for talent that can help create a revenue structure with a team that cultivates synergies across the two hotels and in turn increase customer demand, conversion and rate.

Two Fabulous properties representing 2,440 keys total and 150,000 square feet of meeting space with one vision of expanding revenue potential. 


1 years in Revenue Management in a hotel or related industry

What will I be doing?

  • Manage assigned revenue projects from the Complex Director of Revenue Performance and the Assistant Director of Complex Group Catering and monitor group and transient business thresholds to ensure measurable improvements for demand and availability.
  • Supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals
  • Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis.
  • Managing and maintaining group and transient inventory controls
  • Daily review and implementation of room accommodation and rate inventory controls in OnQ PMS and OnQ RMS. Includes weekly implementation of roll-in controls.  
  • Ensure group inventory and cut-off dates are managed according to demand.
  • Implement all blackout dates in OnQ and review monthly to determine if adjustments are needed.  Work with Director of Front Office to ensure that sellout strategies are in place, and that OnQ PMS and are balanced daily.
  • Attend and participate in Revenue Management Meetings where the appropriate booking period is evaluated for proper rate and availability control.
  • Be a part of a team that strategizes future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment.  Continue to develop, monitor, and adjust sales and pricing strategies based on analysis and trends.
  • Daily review of Delphi FDC reports: GRC, Backlog (monthly), Daily Transaction, Booking Review, Lost Business, and Booking Status reports.
  • Review end of month rooms statistics reports including FMS, Monthly Revenue Management Reports, STAR, and Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results
  • Conduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPAR.  Review all tentative and definite group bookings, to ensure that they support implemented strategies.
  • Be a part of the TEAM to prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using OnQ RMS, Excel, OnQ FMS, Delphi FDC, and Netrez/OnQ PMS.
  • Review all competitive shops on a consistent basis and identify selling strategies and market trends.
  • Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators.
  • Maintain historical data on events and performance on any promotions during these demand-generating events.


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  Our amazing Team Members are at the heart of it all!, c

What benefits will I receive?

Your benefits will include a competitive starting salary and depending upon eligibility, a vacation or Paid Time Off (PTO) benefit.  You will instantly have access to our unique benefits such as the Team Member Family Travel Program which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners.  After 90 days you may enroll in Hilton Worldwide Health and Welfare benefits plans.  Depending upon eligibility Hilton Worldwide offers team members 401K Savings Plan, as well as Employee Assistance and Educational Assistance programs.  We look forward to reviewing with you the specific benefits you will receive as a Hilton Worldwide Team Member.  The above information is provided as a highlight of the major benefits offered to full-time team members in the United States.  All benefits listed may not be offered in all locations.  This is not a summary plan description or official plan document.

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About this Employer

New York Hilton Midtown

1335 Avenue of the Americas
New York, NY 10019-6012

(212) 586-7000

2,086 Room Hotel

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At A Glance

It's all about location in NYC and New York Hilton Midtown Hotel places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA and Broadway. Stop by the theatre and transportation desk for tips, tickets and travel in and around the city.

  • Easy cab ride from area airports (LaGuardia, JFK and Newark) to Hilton New York Midtown
  • NYC hotel close to Grand Central Station, Penn Station and Port Authority 
  • Several on-site restaurants and bars with options for breakfast, lunch and dinner 
  • 8,000 sq. ft. fitness center with strength, cardio and resistance equipment and a Kinesis wall
  • Multi-lingual staff ready to cater to your every need
  • This midtown NYC hotel near MoMa is walking distance to Rockefeller Plaza, Times Square and more