Search 29,495 current hospitality jobs

Food and Beverage Manager Banquets

Posted July 9, 2022

The Ritz-Carlton, Boston
Boston, MA
Save this job

About This Job

Job Number

22096548

Job Category

Food and Beverage & Culinary

Location

The Ritz-Carlton Boston, 10 Avery Street, Boston, Massachusetts, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

  • Banquets
  • $1,000.00 Sign On Bonus

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Developing And Maintaining Budgets
  • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
  • Maintains a positive cost management index for kitchen and restaurant operations.
  • Utilizes budgets to understand financial objectives.

Leading Food And Beverage Team

  • Manages the Food and Beverage departments (not catering sales).
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Oversees all culinary, restaurant, beverage and room service operations.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee's concerns.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Provides proactive coaching and counseling to team members.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Monitors and maintains the productivity level of employees.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

  • Provides excellent customer service.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture.
  • Drives alignment of all employees, team leaders and managers to the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Verifies all banquet functions are up to standard and exceed guest's expectations.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing And Conducting

Human Resource Activities
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Conducts performance reviews in a timely manner.
  • Promotes both Guarantee of Fair Treatment and Open Door policies.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

  • Complies with all corporate accounting procedures.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Drives effective departmental communication and information systems through logs, department meetings and property meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Save this job

About this Employer

The Ritz-Carlton, Boston

10 Avery Street
Boston, MA 02111

(617) 574-7100

193 Room Hotel

www.ritzcarlton.com

Follow us:

Experience a luxury hotel in the heart of downtown Boston 

Conveniently located on Boston between the Boston Theater District and the Financial District, The Ritz-Carlton, Boston is front and center to all of the excitement and activity of downtown Boston. The hotel is a sanctuary of modern urban luxury in the heart of one of the nation’s most historic cities. The property features:

  • 193 well-appointed contemporary guest rooms, including 43 suites, many with dramatic skylines and Boston park views
  • Exclusive Club Level Lounge with dedicated concierge and various culinary offerings
  • The Equinox Sports Club Boston is directly connected to the hotel: 100,000-square foot luxury sports and fitness complex designed to fulfill your every fitness need. Recognized as the finest sports and fitness complex in the world, The Sports Club/LA features more than 40 different sports and fitness options under one roof, offering the most popular and progressive facilities, services and programming combined with personalized service in an atmosphere of unprecedented comfort and convenience.
  • Access to The Spa at Equinox Sports Club Boston which offers a variety of facials, massages, body treatments, beauty services and treatment packages
  • The Avery Bar in the hotel lobby is a sleek and sophisticated bar and lounge that features specialty cocktails and a selection of small plates
  • The hotel's fine dining restaurant, Artisan Bistro with its modern and elegant design features fresh, seasonal dishes, daily specials and unique signature items
  • $1 million art collection
  • Stylish and sophisticated Ballroom overlooking Boston
  • Pet friendly
  • AAA Five Diamond Award Recipient
  • Conde Nast Traveler 'Top 100 U.S. Hotels'

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.