Posted August 9, 2022Sheraton Phoenix Downtown
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
|When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.|
Plan your getaway to Sheraton Phoenix Downtown, a contemporary destination situated in the heart of Phoenix. The largest hotel in Arizona's capital city, we provide guests with thoughtful amenities, modern lodging and a first-rate location near the Phoenix Convention Center. In addition, Footprint Center, Arizona State University, the Mayo Clinic, baseball's Spring Training and Arizona Mills Mall are all nearby. After a busy day in Phoenix, return to your hotel room or suite and recline on luxurious Sheraton bedding. Visit Breeze Bar, on our hotel's pool terrace, to soak in the sunshine and the striking views of downtown. As one of Phoenix, Arizona's premier convention hotels, we provide 110,000 square feet of versatile space, as well as on-site planning and catering. All venues are equipped with high-speed Wi-Fi access and the latest audiovisual technology, ensuring the success of your business event. Visit us at Sheraton Phoenix Downtown for an unforgettable stay in Arizona