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Host / Hostess Tea Lounge

On-call

Posted August 15, 2022

Waldorf Astoria Las Vegas
Las Vegas, NV
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About This Job

Description

The Tea Lounge Host Person will handle reservations and inquiries about the restaurant while recording all special requests and guest preferences in order to ensure our guests consistently enjoy a delightful dining experience. The Host Person will assist in the seating of guests and provide occasional assistance to guests in regards to menu items.

Organizational Structure

The Tea Lounge Host Person reports directly to the Food and Beverage Manager

Duties and Supporting Responsibilities
  • Accept accurate and complete reservations
  • Assist and greet team members and guests in a professional manner
  • Use guest names and communicate them to the team members to ensure Five Star/Five Diamond service
  • Assist in monitoring all guest needs and communicating them accordingly
  • Assist management team as needed
  • Follow the posted opening and closing duties
  • Take accurate and complete reservations
  • Provide excellent service at all times
  • Set and maintain the dining room environment and material perfectly clean
  • To have necessary knowledge of menu items to assist guest occasionally
  • Assist guest and team members courteously and efficiently
  • Use the guest name appropriately and communicate it to restaurant team members and managers so that they can use it as well
  • Coordinate set menus for small groups and distribute copies of the event form accordingly
  • Inform restaurant managers on a daily basis of reservations forecast
  • Share information of all upcoming events with the concierge team
  • Assist other outlets with host duties if required
  • Assist with other work related duties if required by management

Requirements

Requirements

Mandatory

  • 1-2 years previous experience as a host person within a luxury food and beverage setting
  • Must have excellent communication skills both written and verbal in the English language
  • Ability to work a flexible schedule which includes am, pm, weekends and holidays
  • Must have proper phone etiquette and maintain hotel standards
  • Must have a working knowledge of computers
  • Must have working knowledge and experience utilizing opentable.com
  • Maintain proper grooming standards, appearance and demeanour
  • Ability to handle multiple guest requests

Desirable

  • Multi-lingual

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

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About this Employer

Waldorf Astoria Las Vegas

3752 South Las Vegas Blvd
Las Vegas, NV 89158

(800) 925-3673

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Our Hotel

Balance every adrenaline-charged moment in this fabulous city with an unforgettable experience at Waldorf Astoria Las Vegas, a sophisticated hotel in the heart of the Las Vegas Strip. This High Desert setting hosts exciting performances, conventions, and excursions but inside our modern luxury hotel, the focus rests entirely on you. Experience brilliant Waldorf Astoria Service, our celebrated restaurant, world-class spa, and much more.

Our welcoming luxury resort provides a smoke-free, non-gaming alternative in the center of the main attractions. You'll see spectacular views through floor-to-ceiling windows in your guest room or suite and from the SkyBar and the Tea Lounge on the 23rd floor.

Indulge at our Las Vegas hotel with:

  • Generous soaking tubs in all 389 guest rooms and suites
  • French cuisine and curated wines at Twist by Pierre Gagnaire
  • Vitality pools and treatments at the 27,000-square-foot spa
  • Yoga and Pilates studio, Technogym® machines at the health club
  • Three pools surrounded by cabanas on the 8th floor deck
  • Private entrance to our sophisticated 12,000-square-foot event space