Search 29,503 current hospitality jobs

Housekeeping Supervisor

Posted July 10, 2022

Hilton Phoenix Resort at the PEAK
Phoenix, AZ
Save this job

About This Job

The Hilton Phoenix Resort at the Peak is looking for a FT - Housekeeping Supervisor with AM availability to join our amazing Team!

**AM Shift Availability - including weekends and holidays**

**Summary of Benefits**

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton

Flexible Schedules

Career Growth & Development

Insurance Benefit Available for Full Time Team Members

PTO Pay – Full Time and Part Time Team Members

Amazing Recognition Programs/Giving Back – Community Outreach

Trip Reduction Program – Resort off a Main Bus Line

$2.00 – Team Member Lunch Program

$300 Referral Program

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

ESSENTIAL JOB FUNCTIONS:

  • Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
  • Supervise and inspect the cleaning of the guest suites, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
  • Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the resort, guests, staff and company assets.   
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.     Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.  Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., Suite Attendants, Housepersons, and Inspectors to complete their individual tasks if situation demands.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed resort standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the resort security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:        

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Save this job

About this Employer

Hilton Phoenix Resort at the PEAK

7677 N 16th Street
Phoenix, AZ 85020-4434

(602) 997-2626

Nestled near the Phoenix Mountain Preserve, Hilton Phoenix Resort at the Peak (formerly Pointe Hilton Squaw Peak Resort) is conveniently located near downtown Phoenix & Scottsdale and 20 minutes (10 miles) from Sky Harbor International Airport. The resort features all-suite accommodations with 224 remastered Agave Suites at North Pointe. Resort amenities include a four-acre waterpark, a full-service spa and fitness center, two delicious restaurants and 48,000 square feet of indoor/outdoor meeting space.

Hilton Phoenix Resort at the Peak is the ideal location to host your next large or small meeting and event. The resort recently updated its 48,000 sq. ft. of meeting space with new carpet, wall furnishings and high speed internet. The resort also boasts versatile indoor & outdoor event space.