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Door Attendant

Posted July 10, 2022

Hilton Phoenix Resort at the PEAK
Phoenix, AZ
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About This Job

The Hilton Phoenix Resort at the Peak is looking for a FT - Door Attendant to join our amazing Team!

**Hours: AM & PM  shifts including weekends and holidays**

**Summary of Benefits**

  • Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
  • Flexible Schedules
  • Career Growth & Development
  • Insurance Benefit Available for Full Time Team Members
  • Paid Time Off Pay – Full Time and Part Time Team Members
  • Amazing Recognition Programs/Giving Back – Community Outreach
  • Trip Reduction Program – Resort off a Main Bus Line
  • Tuition Reimbursement
  • $2.00 – Team Member Lunch Program
  • $ Referral Program

Represents the Resort at the main entrance by greeting arriving guests and departing guests in an enthusiastic and courteous manner.  Directs traffic at the main entrance to ensure the porte cochére is accessible at all times and offer luggage assistance to all guests.

ESSENTIAL JOB FUNCTIONS:

  • Reads luggage tags and provides claim tickets to ensure appropriate delivery. Grasps, lifts and/or carries or otherwise moves packages or boxes from cars, buses, and vans, placing packages and luggage carts and storing in secure area for retrieval by Bell Staff
  • Retrieves luggage from luggage storage for guest who are checking out of the Resort
  • Maintains driveway traffic flow to allow main Resort entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading
  • Greet guests immediately with a friendly and sincere welcome. Opens car doors for arriving and departing Resort Guests
  • Responds immediately to guest inquiries regarding Resort features, services, and assistance. Provides clear and understandable directions to Resort facilities and nearby attractions
  • Initiates requests to taxi cabs/shuttles upon guest requests
  • Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
  • Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
  • Maintain the cleanliness of the bell stand, lobby and baggage room.
  • Maintain an open communication line through all shifts by proper use of inter-shift log.
  • Comply with attendance rules and be available to work on a regular
  • Perform any other job related duties as assigned.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Answers the entrance telephone and provides clear, accurate information to guests and team members.
  • Maintains an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
  • Advises housekeeping as necessary to maintain a clean, orderly appearance of the main hotel entrance.
  • Clearly communicates guest parking procedures and applicable costs to arriving guests.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.  Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.   Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs.  Ability to stand, walk and/or sit and continuously perform essential job functions.  Perform tasks requiring bending, stooping, kneeling and/or walking.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed resort standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in resort procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the resort security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:        

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hilton Phoenix Resort at the PEAK

7677 N 16th Street
Phoenix, AZ 85020-4434

(602) 997-2626

Nestled near the Phoenix Mountain Preserve, Hilton Phoenix Resort at the Peak (formerly Pointe Hilton Squaw Peak Resort) is conveniently located near downtown Phoenix & Scottsdale and 20 minutes (10 miles) from Sky Harbor International Airport. The resort features all-suite accommodations with 224 remastered Agave Suites at North Pointe. Resort amenities include a four-acre waterpark, a full-service spa and fitness center, two delicious restaurants and 48,000 square feet of indoor/outdoor meeting space.

Hilton Phoenix Resort at the Peak is the ideal location to host your next large or small meeting and event. The resort recently updated its 48,000 sq. ft. of meeting space with new carpet, wall furnishings and high speed internet. The resort also boasts versatile indoor & outdoor event space.