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Business Transient Sales Manager

Posted August 10, 2022

The Ritz-Carlton New York NoMad
New York, NY
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About This Job

Job Number

22097408

Job Category

Sales & Marketing

Location

The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Conducts day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

Candidate Profile

Education And Experience
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or related professional area.

Core Work Activities

Building Successful Relationships that Generate Sales Opportunities

  • Proactively builds and strengthens relationships with existing and new customers to enable future bookings. Activities could include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops relationships within community to strengthen and expand customer base for sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Provides accurate, complete and effective turnover to Event Management.

Engaging In Sales Activities

  • Researches and develops new leads for property business.
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Upsells each business opportunity to maximize revenue potential.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

  • Identifies new business to achieve personal and location revenue goals.
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the location based on market conditions and location needs.
  • Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Additional Responsibilities

  • Executes brand’s Customer Service Standards and property’s Brand Standards.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

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About this Employer

The Ritz-Carlton New York NoMad

1185 Broadway
New York, NY 10001

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NEW YORK, NEW YORK

SET IN THE HEART OF ONE OF NEW YORK'S MOST VIBRANT NEIGHBORHOODS, A LUXURY HOTEL EMBODIES THE AREA'S UNDERSTATED ELEGANCE.

A tight-knit enclave since Madison Park’s founding in the 1600s, the NoMad neighborhood is steeped in history but feels thoroughly modern, thanks to a plethora of high-profile restaurants and luxe high-rises. Set to open in late 2021, The Ritz-Carlton New York, NoMad will embody the spirit of the city, providing a gathering place in the heart of one of New York's most exciting areas.