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About This Job

 Just 30 minutes from downtown Dallas, Marriott Dallas Allen Hotel & Convention Center intuitively meets the needs of frequent travelers. Our hotel offers a sophisticated interpretation of the Texas urban landscape reflecting the energy of booming North Dallas, blending rustic design materials with curated art and the latest technology. A remarkable 79,000 square feet of meeting and convention space accommodate gatherings of any size, from an intimate gathering to a conference of 1,000. We are looking for individuals with passion for Service/Hospitality who will be responsible for creating a memorable guest experience. 

What will I be doing?

As a Front Desk Agent, you will be responsible for greeting, registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

REQUIRED SKILLS AND ABILITIES:

Must have previous customer service experience, preferably in a hotel. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Marriott Dallas Allen Hotel & Watters Creek Convention Center

777 Watters Creek Boulevard
Allen, TX 75013

(469) 675-0800

300 Room Hotel

www.marriott.com

Introducing Marriott Dallas Allen Hotel & Convention Center, located just 30 minutes from downtown Dallas in Allen, TX. This stunning Allen hotel offers a sophisticated interpretation of the dynamic Texas urban landscape reflecting the energy of booming North Dallas, and blending rustic design materials with curated art and the latest technology. The hotel guest rooms and suites feature thoughtful accommodations, including lush linens, productive workspaces, local artwork and high-speed Wi-Fi. The culinary offerings deliver a true Texas dining experience—with a few delightful surprises thrown in. A remarkable 79,000 square feet of meeting and convention space accommodates gatherings of any size, from an intimate gathering to a conference of 1,000. Enjoy unique cuisine, ample parking, a fitness center, an expansive patio and pool, plus high-end shopping and dining across the street. Relish in luxury at our Watters Center Convention Hotel near Dallas.