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Front Desk Agent

Posted June 13, 2022

Courtyard Dulles Airport Herndon/Reston
Herndon, VA
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Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Courtyard Dulles Airport Herndon/Reston

533 Herndon Parkway
Herndon, VA 20170

(703) 478-9400

146 Room Hotel

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Our Hotel

Peaceful travels await at Courtyard Dulles Airport Herndon/Reston. Our hotel provides a convenient location near Reston Town Center and Reston Hospital Center. Remove the hassle out of traveling when you take our complimentary shuttle to and from Washington Dulles International Airport. When you're ready to retire for the night, sleep soundly in our modern rooms and suites. We offer luxurious bedding, ergonomic workstations and flat-panel TVs for your well-rounded stay. Worked up an appetite? Treat your palate to delectable American cuisine, cocktails and StarbucksⓇ coffee at The Bistro. Stop by The Market if you're in need of on-the-go snacks and beverages. Keep up with your exercise regimen at our fitness center. Business travelers can increase productivity by hosting meetings at our two event spaces. Take advantage of our AV equipment to showcase presentations. Whatever the reason for your travel, reside in comfort at Courtyard Dulles Airport Herndon/Reston.