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Utility

Posted July 14, 2022

Hilton Garden Inn Blacksburg
Blacksburg, VA
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About This Job

Overview

The Utility position will complete special cleaning projects as assigned, following Hotel specifications and standards. This position will clean and maintain equipment in Dishwashing/ Kitchen/ Cafeteria/ Compactor/ Storage areas. He/she will also assist in other stewarding functions as assigned.

Key Duties & Responsibilities

  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Use correct cleaning chemicals for designated items, according to OSHA regulations
  • Set up and organize work station with designated supplies and equipment; report shortages to supervisor. Replenish as needed throughout the shift.
  • Check the working condition of dishwashing machine in accordance with specifications; rectify any deficiencies. Fill the dishwashing machine with specified amounts of designated chemicals.
  • Ensure the temperature level of each cycle is set to standard.
  • Advise manager of any discrepancies.
  • Organize the breakdown area for drop off of dirty wares.
  • Remove excess food, debris and film from soiled wares before placing them in the dishwashing machine.
  • Position wares in designated racks correctly and send through dishwashing machine only when full.
  • Clean only designated wares in the dishwashing machine.
  • Remove washed wares from dishwashing machine and allow to air dry.
  • Inspect the cleanliness and condition of all washed wares and rewash wares not meeting standards.
  • Sort, stack and store cleaned wares in designated areas. Handle all wares carefully to prevent breakage and loss.
  • Change dishwashing machine water/filters and refill as specified to ensure all wares are properly cleaned.
  • Monitor usage of dishwashing machine and chemicals to maximize consumption of water and chemicals.
  • Maintain cleanliness and working condition of garbage disposal.
  • Breakdown and clean dishwashing machine and work areas.
  • Clean and sanitize pots, pans, utensils and other kitchen equipment.
  • Stock Kitchen lines with designated cleaned wares, utensils and equipment.
  • Clean spills in Kitchen and work areas immediately.
  • Use designated chemicals, supplies and equipment to clean various floor surfaces (brooms, mops, stripper, buffer, etc.).
  • Transport mats to the loading dock and clean.
  • Maintain cleanliness and organization of supply/storage closets; remove trash, wipe down shelves/counters; clean floors; remove items which do not belong and place in correct areas.
  • Transport garbage containers from kitchen and work areas to dumpster; empty and clean
  • Adhere to recycling regulations. Clean garbage compactor and area as assigned.
  • Report any damages, maintenance problems or safety hazards to the supervisor.
  • Adhere to all Health Department, sanitation and safety regulations as required by the hotel.
  • Organize and restock work areas for next shift.

Education and Experience

  • High school graduate or equivalent vocational training. Previous experience as hotel/restaurant dishwasher or in janitorial/cleaning position preferred.
  • Familiarity with proper sanitation regulations.
  • Knowledge of proper chemical handling.
  • Ability to work with minimal supervision.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 

Why a career in the hotel industry? 

Service to others is one of the pillars of working in the hotel and lodging industry. Workers within the industry have the direct ability to aid, advise, and provide services to guests. In the industry, workers are able to tend to public needs and support guests and community members in a way many other careers rarely provide. The hotel and lodging industry is committed to attracting, retaining, and educating individuals for lifelong careers. They partner with community-based organizations to recruit local applicants, provide employees with professional development workshops and apprenticeships, and award $1 million in academic scholarships each year. 

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About this Employer

Hilton Garden Inn Blacksburg

900 Plantation Road
Blacksburg, VA 24060

(540) 552-5005

Just off Highway 460, our hotel is next to Virginia Tech's campus and minutes from Hokies games at Lane Stadium and Cassell Coliseum. Our restaurant serves breakfast, dinner, and evening room service. The Lyric Theatre and Huckleberry Trail can be reached in 10 minutes. Enjoy our heated indoor pool and 24-hour convenience shop.