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Guest Experience Specialist

Posted August 15, 2022

TownePlace Suites Los Angeles LAX/Manhattan Beach
Hawthorne, CA
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About This Job

Job Number

22099717

Job Category

Rooms & Guest Services Operations

Location

TownePlace Suites Los Angeles LAX/Manhattan Beach, 14400 Aviation Boulevard, Hawthorne, California, United States VIEW ON MAP

Schedule

Part-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

With a fun, casual and residential atmosphere including a full kitchen in every suite, TownePlace Suites are designed for the self sufficient, long stay guest who wants to settle in and connect to the local area. As a part of the TownePlace Suites team, you'll enjoy getting to know our guests and helping them enjoy a "Real Living" experience. Find Your World™ at TownePlace Suites by Marriott.

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About this Employer

TownePlace Suites Los Angeles LAX/Manhattan Beach

14400 Aviation Boulevard
Hawthorne, CA 90250

1-310-725-9696

144 Room Hotel

careers.marriott.com

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Welcome to the TownePlace Suites Manhattan Beach Hotel in Hawthorne, California, home of the Beach Boys. We are just minutes away from LAX and perfectly located near many Orange County attractions. The nearby 405 and 105 Freeways can quickly take you from our Hawthorne, CA hotel to the Queen Mary and the Aquarium of the Pacific in Long Beach, Disneyland and Knott's Berry Farm in Anaheim as well as Universal Studios. Back at our Hawthorne, CA extended stay hotel, we specialize in residential living with your budget in mind. We offer housekeeping, a lovely outdoor swimming pool, a state-of-the-art fitness center and an on-site guest laundry room. Our TownePlace Suites Manhattan Beach, CA Hotel offers studio, one and two-bedroom suites with separate living, working and sleeping areas and a fully-equipped kitchen with refrigerator, dishwasher and microwave. Business travelers will enjoy our large, well-lit desk and free high-speed internet. Come visit our beautiful TownePlace Manhattan Beach Suites Hotel today.