Search 29,949 current hospitality jobs

Housekeeping Manager -Relocation Available

Relocation Available

Posted July 18, 2022

The Ritz-Carlton, Dove Mountain
Marana, AZ
Save this job

About This Job

Job Number

22099687

Job Category

Rooms & Guest Services Operations

Location

The Ritz-Carlton Dove Mountain, 15000 N Secret Springs Dr, Marana, Arizona, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Leading Room Operations Team
  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Verifies that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(S)

  • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.
  • Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

  • Understands the brand's service culture.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Strives to continually improve guest and employee satisfaction.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

  • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
  • Verifies that a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Verifies that orientations for new team members are thorough and completed in a timely fashion.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Celebrates successes and publicly recognizes the contributions of team members.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Save this job

About this Employer

The Ritz-Carlton, Dove Mountain

15000 North Secret Springs Drive
Marana, AZ 85658

+1 (520) 572-3000

253 Room Hotel

careers.marriott.com

Follow us:

With an ability to embody the heart and soul of its Sonoran Desert surroundings, The Ritz-Carlton, Dove Mountain offers a sanctuary of natural beauty framed against the Tortolita Mountains. Distinguished from all other Tucson resorts by readers of Travel + Leisure magazine as one of the Top 100 Hotels in the World, guests will discover how easy it is to be inspired by the land revered by the Hohokam Indian inhabitants of centuries past. They can taste it in the rich bounty of local flavors embraced by our restaurants and feel it through the eco-holistic therapies of our luxury spa. They can experience it with adventure programs and world-class hiking destined to restore the soul and while traversing the mystical landscape of our Jack Nicklaus Signature Golf course. Let us create your dream oasis in this desert land where adventure and a gracious spirit enable our guests to return to life.Explore our Dove Mountain Wedding Experience Newsletter for an exclusive look into the premier wedding destination in Arizona. The Ritz-Carlton, Dove Mountain is a Tier 2 property in The Ritz-Carlton Rewards.