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Guest Service Agent

Sign-on Bonus $800

Posted August 8, 2022

Canoe Place Inn & Cottages
Hampton Bays, NY
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Receive a $400 sign-on bonus after 30 days of employment and an additional $400 if you stay with us till December! Plus, we will pay you $500 for every referral we hire!

Compensation

Competitive Pay

About This Job

CANOE PLACE INN & COTTAGES:

New York’s iconic “first stop out East,” Canoe Place in Hampton Bays is a beautifully restored boutique hotel opening this summer. The refreshed destination is home to an inn and cottages, restaurants and bars, a full-service spa and inspiring historic event spaces with countless job opportunities.

Canoe Place Inn & Cottages is part of the Main Street Hospitality collection of boutique hotels and restaurants. Built on three generations of hospitality leadership, we are deeply committed to genuine experiences for our guests and business partners. Our hotels are destinations, each with their own voice.

For more information please visit: Hotel Management Company New England | Hospitality Management MA

GUEST SERVICE AGENT:

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

REQUIRMENTS

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
  • Willingness to work at peak hours, which may include evenings, holidays, and weekends.

PERSONAL CHARACTERISTICS

  • Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other parties
  • Very self-confident and mature; able to manage systems, employees, and demanding guests
  • Extremely self-sufficient with good analytical, administrative, and problem-solving skills
  • Good discretion and independent judgement in evaluating data and determining courses of action
  • Ability to interpret, and implement management policies or operating practices
  • Good self-discipline with an ability to complete tasks independently
  • Ability to manage multiple tasks, issues, co-workers, and guests in stressful situations and take responsibility in a professional manner

BENEFITS:

Canoe Place Inn & Cottages offers a thoughtful package of benefits for eligible employees:

  • Group insurance, including medical, dental and vision, in addition to company-paid life insurance
  • Optional insurance plans include Short and Long-term disability, Accident and Critical Illness
  • 401K retirement program with employer match
  • You work hard and deserve time to unwind and relax. That’s why we offer paid time off including vacation days, personal days and holidays
  • Hotel discounts throughout Main Street Hospitality’s hotel portfolio
  • Career development, child reimbursement and more!

Canoe Place Inn & Cottages is equal opportunity employer. EOE M/F/D/V

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About this Employer

Canoe Place Inn & Cottages

239 East Montauk Highway
Hampton Bays, NY 11946

(631) 498-8664

20 Room Inn

canoeplace.com

The East End Icon Returns - Summer 2022

Centuries old yet refreshingly new, Canoe Place will soon reopen after years of careful restoration and thoughtful, luxurious enhancements. Join us for the historic return of our beloved inn, beautifully restored even spaces and grounds and our exciting new restaurants, bar, pool and programs.