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Manager, QA Auditor- Focus Service - Mexico

Posted July 17, 2022

Hilton Shared Services - Mexico City
Mexico City, Mexico
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About This Job


***This remote role will be located in Mexico***

The Hilton portfolio of hotels is comprised of 18 industry-leading and world-class brands. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, leads our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, Tempo by Hilton, DoubleTree, Curio Collection, LXR Hotels and Resorts, Hilton Hotels and Resorts, Motto, Signia by Hilton, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Embassy Suites, Homewood Suites, Home2 Suites, and Hilton Grand Vacations.

What will I be doing? Utilizing an extensive and diverse knowledge of hotel operations, the Manager, Quality Assurance (QA) Auditor will partner with and advise some of the best Hilton Focus Service properties. The QA Auditor will perform numerous QA audits and have responsibility for over 100 hotels. With a consultant perspective, the QA Auditor will teach and guide leaders of these properties. You will travel daily to evaluate hotels and conduct inspections, which will include a review of the audit with the General Manager of the property prior to leaving the hotel and generate reports with images of the inspection for analysis by numerous parties. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards.

  • Perform routine Quality Assurance evaluations.
  • Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans.
  • Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals.
  • Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.
  • Assist with meeting content preparation, training, and with projects as needed.
  • Participate in Consistency exercises.


What are we looking for? We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Experience in managing various hotels at a time
  • Knowledge/understanding of hotel operations (including front and back of the house operations, including F&B operations), product replacement cycles, renovations, and physical upgrade
  • Proven ability to analyze situations, and diagnose problems/solutions, while upholding the integrity of the brand yet working with potential conflicts/issues with general managers, owners, and/or internal customers.
  • Outstanding project management/interpersonal skills, including balancing multiple projects at a time, building positive relationships with senior leaders, and collaborating remotely with multi-disciplinary teams
  • Deep understanding of the hotel's key performance measures with the ability to analyze and share at the owner/management company level; knowledge of hotel development process including financing, construction, and operations

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Three (3) years of experience as a Department Head in a Hotel
  • Two (2) years of managerial experience
  • Multi-departmental hotel experience
  • Valid Driver's License
  • 90% Travel; ability to travel internationally, as needed
  • Proficient with Microsoft Word and Outlook
  • Both Spanish and English verbal and written proficiency

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS Bachelor's Degree

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About this Employer

Hilton Shared Services - Mexico City

Reforma Av. Juarez No. 70
Mexico City, 6010

Regional Office

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What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!