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Guest Service Agent


Posted July 29, 2022

DoubleTree by Hilton Hotel & Suites Jersey City
Jersey City, NJ
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About This Job


A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

DoubleTree by Hilton Hotel & Suites Jersey City

455 Washington Boulevard
Jersey City, NJ 07310-1972

(201) 499-2400

198 Room All Suite

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At A Glance

DoubleTree by Hilton Hotel & Suites Jersey City is located in the heart of the financial district and offers guests a comfortable stay and great value when visiting NYC and NJ. The only all-suite hotel among Jersey City hotels, this DoubleTree by Hilton hotel offers added space for comfort, WiFi, complimentary fitness center access, covered and uncovered parking, and views of the Manhattan skyline from select suites.

Upon arrival, guests will be welcomed with a smile and our famous warm DoubleTree chocolate chip cookie —it’s all part of the little rewards that make a big difference when you’re away from home. Subtly decorated in earthen tones and tastefully adorned with neutral furniture, the suites at this Jersey City hotel include spacious rooms to spread out and relax in. Each suite features a living area (most with a queen-sized sofa bed), microwave, refrigerator, work desk and coffeemaker for the comforts of home and the conveniences of a hotel near Manhattan.

Our hotel is perfect for business travelers who need to be near Wall Street, top corporations, company headquarters, and an ideal location for major New Jersey highways. Visitors to New York enjoy the hotel’s proximity to the Holland Tunnel for easy access to Midtown Manhattan, Chelsea, Greenwich Village, Soho, Tribeca and downtown New York City. Easily visit Manhattan in 10 minutes by using the NY/NJ PATH train.

  • Located 20 minutes from Newark Liberty Int’l Airport
  • A five-minute walk from NY/NJ PATH train station taking you into midtown 
  • Complimentary weekday shuttle every 30 minutes (6:30am-11am) to businesses within one mile
  • Hudson Grille, our newly redesigned New Jersey restaurant, offers New American cuisine
  • Manhattan skyline views from many of the hotel's all-suite accommodations
  • 1,350 sq. ft. of meeting space for events with up to 80 guests