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Guest Experience Expert – Front Desk

Posted July 20, 2022

The Ritz-Carlton, Half Moon Bay
Half Moon Bay, CA
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About This Job

Job Number

22102326

Job Category

Rooms & Guest Services Operations

Location

The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

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About this Employer

The Ritz-Carlton, Half Moon Bay

1 Miramontes Point Road
Half Moon Bay, CA 94019

+1 (650) 712-7000

261 Room Hotel

careers.marriott.com

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Situated 23 miles southwest of the San Francisco International Airport, The Ritz-Carlton, Half Moon Bay provides a magnificent backdrop for the perfect vacation along the Northern California coast. Whether you’re roasting marshmallows and making s’mores in your own terrace fire pit or relaxing on the bluff after a rejuvenating spa treatment, our resort offers a stunning destination for your next luxury getaway. Delight in delectable, innovative cuisine in our ocean-view restaurants, tee off on two championship golf courses or explore miles of walking trails in one of the most romantic settings in Northern California. Let The Ritz-Carlton, Half Moon Bay invite temptation at every turn. Discover the perfect destination for your next vacation getaway, where you can unwind in luxurious accommodations, replenish mind, body and spirit in our soothing spa, or seek sublime solitude. Book your reservations at this exclusive Northern California address today for a classic coastal resort experience. The Ritz-Carlton, Half Moon Bay is a Tier 3 property in The Ritz-Carlton Rewards.