Opportunity: Operations Supervisor
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
Potential Career Path
Front Office Manager – Assistant General Manager – General Manager
Essential Job Functions
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Supervise night audit functions, and perform audit in absence of the night auditor.
Be aware of emergency procedures and take full responsibility in emergency situations.
Work Environment and Context
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Located mid-way between Detroit, Ann Arbor and Lansing, the Hilton Garden Inn Novi/Detroit hotel in Novi, Michigan is well suited for visitors to the Detroit Metro Area. A hotel convenient to all major expressways, the Hilton Garden Inn Novi is bright, clean, well designed, and offers everything you expect in a Hilton property, including great customer service.
We invite you to dine in our on-site restaurant, the Garden Bar and Grille, for breakfast or dinner, or enjoy many dining options surrounding this hotel. All guests at this hotel will enjoy complimentary WiFi, an indoor pool, fitness center, and comfortable rooms complete with mini-fridge and microwave. Our convenient hotel is located directly behind Twelve Mile Crossing at Fountain Walk, a shopping, food and entertainment venue and is convenient to the Suburban Collection Showplace Michigan's premier expo and conference center.