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Operations Supervisor

Posted July 20, 2022

Hilton Garden Inn Detroit/Novi
Novi, MI
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About This Job

Overview

Opportunity:  Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times. 

Potential Career Path

Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.

  • Coordinate with department managers when necessary to ensure optimal functioning of the hotel.

  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and  associate performance.

  • Monitor and maintain the front office systems and equipment to ensure optimum performance.

  • Supervise night audit functions, and perform audit in absence of the night auditor. 

  • Be aware of emergency procedures and take full responsibility in emergency situations.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Hilton Garden Inn Detroit/Novi

27355 Cabaret Drive
Novi, MI 48377

(248) 348-3840

148 Room Hotel

www.hilton.com

At A Glance

Located mid-way between Detroit, Ann Arbor and Lansing, the Hilton Garden Inn Novi/Detroit hotel in Novi, Michigan is well suited for visitors to the Detroit Metro Area. A hotel convenient to all major expressways, the Hilton Garden Inn Novi is bright, clean, well designed, and offers everything you expect in a Hilton property, including great customer service.

We invite you to dine in our on-site restaurant, the Garden Bar and Grille, for breakfast or dinner, or enjoy many dining options surrounding this hotel. All guests at this hotel will enjoy complimentary WiFi, an indoor pool, fitness center, and comfortable rooms complete with mini-fridge and microwave. Our convenient hotel is located directly behind Twelve Mile Crossing at Fountain Walk, a shopping, food and entertainment venue and is convenient to the Suburban Collection Showplace Michigan's premier expo and conference center.

  • Located mid-way between Detroit and Ann Arbor, perfect for visitors to the Detroit Metro Area
  • Lounge and restaurant
  • Business center and 2,100 sq. ft. of function space 
  • Fitness center and indoor pool