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Guest Service Representative

Posted July 20, 2022

W Lakeshore Chicago
Chicago, IL
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About This Job

Job Number

22103162

Job Category

Rooms & Guest Services Operations

Location

W Chicago - Lakeshore, 644 North Lake Shore Drive, Chicago, Illinois, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Welcome To Our Family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The Impact You’ll Make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.     

What You’ll Do

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

Perks You Deserve

We’ll support you in and out of the workplace by offering:

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

What We’re Looking For

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re Welcomed Here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


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About this Employer

W Lakeshore Chicago

644 N. Lakeshore Drive
Chicago, IL 60611

Telephone (312) 943-9200
Reservations (312) 943-9200

520 Room Hotel

www.starwoodhotels.com

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A New Beginning

BE W. WE'RE INTERESTED IN YOU! W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury… WHO WE ARE... What's hip, fresh, and cool, always balanced with what is comfortable and cozy? W is about celebrated comforts such as the signature W bed, state-of-the-art entertainment, fully wired technology and yummy Munchie Box. Work off that stress at Sweat Fitness center. Then kick back and relax in our Living Room while sipping on some cocktails from the bar or enjoy a mouth-watering treat in our restaurant. Our Whatever/Whenever® service takes care of everything else. A career with W is your passport out of the mundane and into the WOW. We are currently seeking qualified talent to provide our signature Whatever/Whenever service with an authentic desire to make our guests dreams come true.

Urban Renewal

Slip out of tension at Bliss Chicago's 9,600 square foot spa dedicated to erasing stress. Then flirt with the glittering skyline and drinks at Rande Gerber’s nightclub Whiskey Sky or over an inventive Mediterranean dinner at Wave.

The Big Picture

Admire the city and lake views, or slide the shade closed for a sweet escape. Indulge in the legendary Bliss lemon + sage Sinkside Six. Then dive into dreams atop the featherbed and down pillows that comfort each of our 520 deluxe guest rooms.