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Spa Concierge

Posted July 20, 2022

W Atlanta - Downtown
Atlanta, GA
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About This Job

Job Number

22103105

Job Category

Spa

Location

W Atlanta Downtown, 45 Ivan Allen Jr. Boulevard, Atlanta, Georgia, United States VIEW ON MAP

Schedule

Part-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


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About this Employer

W Atlanta - Downtown

45 Ivan Allen Jr. Boulevard
Atlanta, GA 30308

(404) 582-5800

237 Room Hotel

www.marriott.com

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Discover an urban oasis that captures the vital energy of the city at W Atlanta – Downtown. With must-sees like Mercedes-Benz Stadium, the Georgia Aquarium and Centennial Olympic Park in our backyard, our hotel provides coveted insider access to what's new, now and next in Atlanta. Bold bites and creative cocktails are on the menu at The Living Room, while Local Motives taps into the soul of the BeltLine with eclectic décor and locally-inspired cuisine. Escape the buzz of downtown with a stress-melting massage at Spa @ W Atlanta Downtown and step onto the scene at WET® rooftop pool; the seasonal WETBAR is ground-zero for carefree revelry high above downtown. Quintessential Southern charm meets cosmopolitan living in our guest rooms and suites, beckoning guests with sinfully comfortable W beds, Comfort Zone amenities and sweeping views. Featuring luxury event spaces, our hotel is a thoroughly inspired destination for original soirees in Atlanta—come play and stay with us.