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Assistant Food and Beverage Operations Manager

Posted July 21, 2022

The Westin Peachtree Plaza, Atlanta
Atlanta, GA
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About This Job

Job Number

22104095

Job Category

Food and Beverage & Culinary

Location

The Westin Peachtree Plaza Atlanta, 210 Peachtree St. NW, Atlanta, Georgia, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Assisting In Managing Day To Day Operations
  • Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
  • Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunction.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
  • Follows property specific second effort and recovery plan.
  • Stays readily available/ approachable for all team members.
  • Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/ approachable for all guests.
  • Reviews comment cards and guest satisfaction results with employees.
  • Responds in a timely manner to customer service department request.

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Comprehends budgets, operating statements and payroll progress report.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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About this Employer

The Westin Peachtree Plaza, Atlanta

210 Peachtree St
Atlanta, GA 30303

(404) 659-1400

1,073 Room Hotel

www.starwoodhotels.com

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Featuring 1,073 newly renovated guest rooms,The Westin Peachtree Plaza, Atlanta hotel is an Atlanta skyline icon. Crowned by the revolving Sun Dial Restaurant, the 73-story downtown Atlanta hotel overlooks some of the best attractions and things to do in Atlanta. Each newly rejuvenated guest room and suite offers new carpet, new Heavenly Bed® duvets, 42' flat screen Vizio televisions, new window treatments and more!  Located in the heart of downtown Atlanta, our Atlanta hotel is attached toAmericasMart, and also steps away from CNN Center, Georgia, Georgia World Congress CenterWorld of Coca Cola and the Georgia Dome .

Downtown Atlanta Hotel

The meeting and function spaces in our downtown Atlanta hotel offer unmatched versatility for Atlanta meetings or events. We have more than 80,000 square feet of flexible event space in Atlanta, highlighted by our 15,120 square foot Peachtree Ballroom. When business is done, recharge for tomorrow in our Atlanta hotel's retractable-roof pool, rejuvenate in our fitness center or walk to explore downtown Atlanta nightlife and attractions.

Things to do in Atlanta

Elevate. Energize. Explore

Located in the heart of downtown Atlanta, The Westin Peachtree Plaza is just steps from Atlanta’s most visited venues and attractions such as the Georgia Aquarium, Centennial Olympic Park, and World of Coca-Cola.  Our Concierge will be delighted to assist you with directions or to book reservations or tours.

Local Attractions and Venues

Arts & Culture

Accommodations in Atlanta

Designed by renowned Atlanta architect John Portman, all of our 1,073 newly rejuvenated Atlanta hotel guest rooms and suites feature new window treatments to our floor-to-ceiling windows that offer the most spectacular views of any downtown Atlanta Hotel. Each of the amenities that our accommodation in Atlantaoffers were customized to help you relax and revitalize, with the Westin Heavenly® Bed, marble Heavenly® Bath, and cutting-edge entertainment. And for when duty calls, a desk and High Speed Internet Access are at the ready as well. Explore our newly renovated guest rooms.

Green Seal Certified - Silver

On February 24, 2012, The Westin Peachtree Plaza was proudly promoted from being a Green Seal Certified-Bronze Level Hotel to a Green Seal Certified-Silver Level Hotel by Green Seal™ Inc., making us the largest convention hotel in the Southeast to be Green Seal™ certified.  The Westin Peachtree Plaza meets the Green Seal™ environmental standard for Lodging Properties for waste minimization, water and energy efficiency, hazardous substance handling, and embraces environmentally conscience hotel initiatives, including the $13 million environmental upgrade to the hotel’s central plant heating and cooling system in 2011.  The Westin Peachtree Plaza is committed to providing a clean environment for our guests and associates, protecting the environment, and promoting sustainability.