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Front Desk Agent


Posted August 4, 2022

The Inn at Laguna Beach
Laguna Beach, CA
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Provide a HEARTfelt experience with every interaction at the very cool and casually sophisticated Laguna Beach House...part of the unique portfolio of Classic Hotels & Resorts!


Depending on Experience

About This Job

Summary of Position:

The Front Desk Agent is responsible for providing welcoming, friendly, efficient, resourceful and HEARTfelt service at the front desk, including check in and check out and guest resolution.

Essential Functions:

Complete the registration process by inputting and retrieving information from a computer/property management system, confirming pertinent information to a guest’s reservation and making changes as necessary

Verify and swipe credit cards for authorization using electronic acceptance methods and verifying a photo ID at check-in.

Handle cash, make change and balance an assigned house bank.

Accept and record vouchers, traveler checks, and other forms of payment.

Post charges to guest rooms and house accounts using the computer.

Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests

Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail and facsimiles for guests as requested.

Close guest accounts at the time of check out ensuring the guest’s stay was enjoyable, resolving issues as necessary

Providing safety deposit boxes, upon request

Arrange registration cards and complete bucket check

Other tasks as assigned by Front Office Supervisor/Area FO Manager/Area Assistant GM

Incorporate the Mystery Shopper Standards into every interaction


Education: College degree preferred

Experience: Prior hotel management experience required, Housekeeping and Guest Services preferred.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Ability to train and manage with strong leadership skills. Creates a positive working environment.
  • Ability to make quick and efficient decisions to benefit the team and guest.
  • Ability to memorize and perform Hotel Standards, AAA 3-4 diamond standards, and Mystery shopper standards
  • Strong organizational skills and time management
  • Knowledge of Property Management systems
  • Knowledge of Management Reporting tools
  • Bilingual in Spanish a plus

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks, listens and writes in a clear and effective manner
  • Professional Appearance: Exhibits an appearance appropriate for a three diamond hotel (Specific grooming standards are available for review)

Working Conditions:

  • This is a full time exempt position. Actual hours may vary dependent on business needs but will generally fall between 5:00 am and 10:00 pm. Attendance as scheduled is a critical element in all positions at Inn at Laguna Beach. Availability for weekends and holidays is essential.

Laguna Beach House leaders and team members believe each guest should be treated with respect and professionalism. We create HEARTfelt experiences, inviting our guests to return. In order to be successful at Laguna Beach House, team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and genuine associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

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About this Employer

The Inn at Laguna Beach

211 North Pacific Coast Highway
Laguna Beach, CA 92651

Telephone (949) 497-9722
Reservations (800) 544-4479

70 Room Hotel

A Southern California boutique escape for business and pleasure designed for an intimate and relaxed getaway. This Pacific Coast jewel features 70 thoughtfully appointed accommodations, including spacious ocean-front guest suites. Perched on a bluff overlooking Main Beach and offering direct beach access, The Inn is centrally located, within short walking distance to downtown Laguna Beach with over 100 boutique shops and restaurants. Heisler Park, along with many World class art galleries and the Laguna Art Museum are just steps from the hotel. Guests can savor the on property amenities from complimentary morning coffee, evening cookies and nightly wine hour at the Pacific Terrace Rooftop Bar. They can also unwind poolside or revive in the The Inn's Jacuzzi.

About the Company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values. Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

The Inn at Laguna Beach provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Inn at Laguna Beach complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.