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Senior Conference and Events Manager (Planning)

Posted November 27, 2022

Hilton London Metropole Hotel
London, England, United Kingdom
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About This Job

Description

Now is an exciting moment to join the team at the Hilton London Metropole. The hotel has just finished a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe's Leading Conference & Event's Hotel!

Following the completion of the refurbishment, the hotel now  boasts 1,090 bedrooms, a state of the art fitness centre, four unique restaurants and bars, 35 meeting rooms, including three ballrooms with capacity for over 1,350 guests, as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel? Check out our socials:

Instagram: https://www.instagram.com/hiltonlondonmet/?hl=en

Linkedin: https://www.linkedin.com/company/hilton-london-metrople/

This role is approximately 39 hours a week, mainly Monday-Friday, paying a salary of up to £32,000

Principle responsibilities and position purpose:

As a Senior Group, Conference and Events Planner in our hotel you will be responsible for planning large programmes, ensuring exceptional customer service and supporting and coaching the team.

Responsible for supporting team members on a daily basis with any queries and issues that may arise and engaging with them to ensure well-being and satisfaction. Has the responsibility to assist the management to drive and deliver positive results.

Essential functions:

  • Ensure the Group, Conference, and Events (GCE) Planner Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling and upselling techniques, and billings;
  • Focus on a consistently executed bespoke approach for each event, with excellent attention to detail be able to maximize the up-selling opportunities;
  • Plan and manage the event from after  the contract stage until the pre conference meeting.
  • To conduct “exit“ meetings/interviews at the end of each event;
  • Versatile and positive in developing and managing customer relationships with a high standard of communication;
  • To fully understand the needs of the customer and strive to meet or exceed those expectations at all times;
  • Participate in hotel promotional activities;
  • Maintain accurate, up-to-date customer records in Hilton Bookings Systems;

Specific job knowledge, skill and ability

  • The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Confident telephone manner
  • Excellent grooming standards and strong skills in time management, organisation and coordination
  • Ability to manage multiple projects, meet deadlines, and work effectively under time and resource constraints
  • Demonstrated previous experience working in a Sales environment
  • Have fantastic attention to detail

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems: Delphi or Salesforce
  • Demonstrated previous experience working in an events planning role, ideally in a large hotel.
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About this Employer

Hilton London Metropole Hotel

215 Edgware Road
London, England W2 1
United Kingdom

44-207-402-4141

1,054 Room Hotel

www3.hilton.com

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At A Glance

At Hilton London Metropole, we combine a fantastic Central London location — great for visiting many of the capital’s favorite attractions — with comfortable guest rooms and first-class facilities. Here on business? We’re one of Europe's largest conference hotels, with 42 well-equipped meeting and event rooms. If entertainment's the reason you're in town, some of Eurpoe's best theater, shopping, dining and nightlife is just a short tube ride away.

Highlights

  • Book Direct on Hilton.com for Free Standard WiFi. HHonors Members Only. Premium WiFi has a fee.
  • Various dining venues including the modern EDG Bar & Lounge and our all new 'grab and go' restaurant, Herb N’ Kitchen
  • 20 minutes from Heathrow Airport; hotel outside of Congestion Charge Zone
  • 10-minute walk from Oxford Street, Marble Arch and Hyde Park
  • Major conference hotel for up to 3000 delegates with 42 conference and meeting rooms