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Front Desk Supervisor at

Posted July 24, 2022

Sheraton Phoenix Downtown
Phoenix, AZ
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About This Job

Job Number

22106056

Job Category

Rooms & Guest Services Operations

Location

Sheraton Phoenix Downtown, 340 North 3rd Street, Phoenix, Arizona, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

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About this Employer

Sheraton Phoenix Downtown

340 North 3rd Street
Phoenix, AZ 85004

(602) 262-2500

800 Room Hotel

www.marriott.com

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Explore Arizona from our hotel in downtown Phoenix

Plan your getaway to Sheraton Phoenix Downtown, a contemporary destination situated in the heart of Phoenix. The largest hotel in Arizona's capital city, we provide guests with thoughtful amenities, modern lodging and a first-rate location near the Phoenix Convention Center. In addition, Footprint Center, Arizona State University, the Mayo Clinic, baseball's Spring Training and Arizona Mills Mall are all nearby. After a busy day in Phoenix, return to your hotel room or suite and recline on luxurious Sheraton bedding. Visit Breeze Bar, on our hotel's pool terrace, to soak in the sunshine and the striking views of downtown. As one of Phoenix, Arizona's premier convention hotels, we provide 110,000 square feet of versatile space, as well as on-site planning and catering. All venues are equipped with high-speed Wi-Fi access and the latest audiovisual technology, ensuring the success of your business event. Visit us at Sheraton Phoenix Downtown for an unforgettable stay in Arizona