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Guest Services Agent

Posted July 24, 2022

Hilton Columbus Downtown
Columbus, OH
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About This Job

Description

We are growing and are so excited to welcome you to our new second tower expansion of the Hilton Columbus Downtown, which features an additional 500 rooms, 75,000 square feet of meeting space and four new dining experiences.

The Guest Services Team at the Hilton Columbus Downtown is currently seeking a Guest Service Agent to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality! *This role pays $15.50/hour.*

We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or $12 bus pass, shift meals, paid time off starting on your first day, and much more!

We will be hosting an in person hiring event on Monday, August 1, 2022 from 12:00pm-7:00pm and Tuesday, August 2, 2022 from 9:00am-5:00pm.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Questions about the position? Text us at 614-568-9460

EOE/AA/Disabled/Veteran

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About this Employer

Hilton Columbus Downtown

401 North High Street
Columbus, OH 43215-2005

(614) 384-8631

532 Room Hotel

www3.hilton.com

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At A Glance

Hilton Columbus Downtown offers a contemporary presence in the eclectic urban hub of Columbus, reflecting the spirit and energy of the area. This Columbus, OH hotel is within walking distance to over 300 dining and entertainment venues. Enjoy a stunning art collection, comprised of over 150 original pieces by Central Ohio artists, featured throughout the hotel. The artwork is displayed in function space, guest rooms and public areas of the hotel, sparking the imagination while enhancing a distinctive cultural experience.

Enter the main hotel lobby and find an atmosphere representative of the Short North Arts District: artsy, fashionable and beautifully unique. A spiral staircase leads to an atrium level with dining and fitness options. This incredible atrium features a spectacular 15,000 sq. ft. skylight, designed to provide a unique indoor/outdoor experience.

The hotel offers guest room accommodations with either one king- or two queen-sized beds, as well as beautifully appointed suites. This hotel in Columbus’s leisure amenities include a full-service restaurant serving breakfast, lunch and dinner, a coffee bar and lobby lounge, fitness center and an indoor pool and whirlpool.