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Assistant Banquet Manager

Posted July 24, 2022

Renaissance Boston Waterfront Hotel
Boston, MA
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About This Job

Job Number

22106007

Job Category

Event Management

Location

Renaissance Boston Waterfront Hotel, 606 Congress Street, Boston, Massachusetts, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service.

Candidate Profile

Education And Experience
  • High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Core Work Activities

Supporting Management Of Department Operations And Inventories
  • Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
  • Maintains attendance log for banquet employees.
  • Maintains and enforces established sanitation levels.
  • Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
  • Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
  • Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
  • Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
  • Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
  • Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.

Participating In And Assisting In Leading Banquet Teams

  • Attends and participates in all pertinent meetings.
  • Leads shifts and actively participates in the servicing of events.
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing And Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Strives to improve service performance.

Conducting Human Resources Activities

  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Ensures employees understand expectations and parameters.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Reviews comment cards and guest satisfaction results with employees.
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation.  Today, you bring your personal style to every experience.  You live life to discover.  You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place.  You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours.  That’s why we’re not just looking for anyone.  We’re looking for someone like you.

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About this Employer

Renaissance Boston Waterfront Hotel

606 Congress Street
Boston, MA 02210

1-617-338-4111

471 Room Hotel

www.marriott.com

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A fine addition to Boston Harbor, the Renaissance Boston Waterfront Hotel provides guests with unprecedented service and sophisticated accommodations. This highly acclaimed, luxury waterfront hotel in Boston boasts well-appointed, contemporary guestrooms with breathtaking ocean vistas and first-class amenities. After a long day, unwind in style at our state-of-the-art fitness center, indoor pool and sauna. Allow our chefs to sweep you off your feet in the flavorful and creative cuisine at 606 Congress, our on-site restaurant serving breakfast, lunch and dinner. This flagship waterfront hotel in the Boston, MA, Seaport District also offers easy access to Quincy Market, Faneuil Hall, Logan Airport and the Financial District. Plus, with 20,736 square feet of total event space, our Boston Waterfront hotel is ideal for corporate functions, wedding receptions and dazzling social soirees of any size. Whether you are traveling for business or pleasure, escape to the premier Renaissance Boston Waterfront Hotel.