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Front Desk Associate

Part-time

Posted September 23, 2022

Holiday Inn Express & Suites Alpharetta Windward Parkway
Alpharetta, GA
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Sign-On Bonus. 401K with Match, Health/Dental/Vision Insurance, Vacation & Holiday Pay

Compensation

$15/per hour

About This Job

Great benefits including: 

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • FREE life insurance
  • Vacation Pay
  • Holiday Pay
  • Management training

Banyan Tree Management is a Florida-based hotel management and development company that has been named multiple times to Inc's list of fastest growing private companies in the United States. We currently have 19 properties in our management portfolio and offer a dynamic work environment with avenues for professional and personal growth. We strive to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success:

  • Transparent & Accountable
  • Humble, Respectful & Dedicated
  • Embrace Opportunity
  • Create Value for Shareholders
  • Family Matters

Summary

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Essential Functions

  • Provide a welcoming environment at all times
  • Courteous phone etiquette  
  • Computer literacy
  • Ability to effectively communicate with guests in a professional manner
  • An energetic and outgoing personality
  • Handle cash and credit cards accurately
  • Demonstrate teamwork
  • Protect guest information and ensure privacy
  • Attempt to resolve complaints immediately and take ownership of situations
  • Complete all Brand and Company Training in a timely manner
  • Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements

Required

  • Flexibility to work in shifts and report for scheduled shifts
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED

Preferred

  • AA or Bachelors Degree
  • Work experience in Customer Service in the Hospitality Field
  • Experience with hotel operation systems

EEO Statement

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. These laws prohibit employment discrimination based on race, color, sex, religion, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law.

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About this Employer

Holiday Inn Express & Suites Alpharetta Windward Parkway

12505 Innovation Way
Alpharetta, GA 30004

(678) 339-0505

124 Room Hotel

www.ihg.com

Our Hotel

When it comes to The Holiday Inn & Suites Alpharetta our stylish new hotel satisfy the ever evolving needs of today's traveler. From our sleek new guest rooms and suites, we have the perfect room for every guest. Our location is excellent for shopping dining and sightseeing. These can all be accessed with our complimentary shuttle when traveling within 5 miles of the Holiday Inn Express & Suites, Alpharetta.

We also offer one meeting room for small meetings or family gatherings and is available through the sales office. Our space can hold up to 45 guests depending on set up. Our outdoor pool is the great place to enjoy the beautiful Atlanta weather.

If you need to access a computer or print a document, our 24-hour business center is available for your out of office needs. We are perfectly situated in the Alpharetta Business Corridor, which include: UPS, IBM, GE, Siemens, McKesson, ADP and many more. Our staff is also available 24 hours and can assist you all of your travel needs.

Make sure you enjoy our free daily hot Express breakfast bar with our signature cinnamon rolls before you start your day. Also enjoy a hot cup of coffee, tea or hot cocoa. From a fitness center to free Wi-Fi access in every room, we will take good care of you at the Holiday Inn Express & Suites Alpharetta. We have the basic travel needs to make you feel at home, while on the road for business or pleasure.