FOOD RUNNER     

Job Description:   Responsible for creating an impressive dining experience for all hotel guests.  Assist guests efficiently and courteously in all hospitality related functions, while ensuring that all food service is being maintained and served according to brand standards. 

ESSENTIAL FUNCTIONS

• Maintain a professional appearance, both in person and of buffet set-up at all times
• Responsible for set up, stocking and tear down of buffet
• Oversee/Assist with inventory and prep-room cleanliness and upkeep
• Ability to verbally communicate effectively with all guests and co-workers
• Ability to perform all expo duties as outlined in the training outline and property specific check lists
• Prolonged periods of standing and/or walking
• Pushing, pulling, bending, stooping, upward reaching and ability to lift (25) pounds
• Some exposure to cleaning chemicals
• Assist in maintaining cleanliness of public areas
• Compliance with all brand Standard Operating Procedures as well as OSHA requirements
• Certified in food handling within 60 days of assignment by approved brand trainer
• Comply with standards as outlined in brand food sanitation checklists
• Assist guests with requested services (e.g. mail, faxes etc)
• Report malfunction of equipment to Maintenance immediately
• Assist team with training, supplies, and support in order to consistently provide brand standards
• Practice safety standards at all times

SPECIFIC FUNCTIONS

• Make sure all the food goes out from the expo line in a timely manner
• Check plates to make sure they are presentable before handling to the guests
• Being knowledgeable of all the menu and preparation 

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Take proactive approaches when dealing with guest concerns.  
• Follow property specific second effort and recovery plan.
• Uses Service recovery model to resolve guest issues
• Professionalism and courtesy are to be extended at all times to guests, associates, and vendors

OTHER REQUIREMENTS

• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM: 
• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.