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Director, Quality Assurance

Posted July 28, 2022

Hyatt Hotels Corporation
Chicago, IL
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About This Job


Hyatt Hotels Corporation is an international hotel operating company with $4.5B in annual revenue and more than 850 properties spanning more than 60 countries.  We are dedicated to completely reinventing the way we engage with our guests and are actively seeking transformative digital professionals to play a key role in these efforts.  As a family-owned business since 1957, Hyatt has expanded to a global organization spanning 26 individual brands and engages with millions of customers every single year. Hyatt is seeking a hands-on Director of Quality Assurance to support eCommerce efforts, as well as new, innovative systems for Hyatt customers, guests, and associates.  This individual will lead teams of manual and automation test engineers embedded in cross-functional web and mobile app development teams comprised of quality team members, software engineers, product managers, and product designers. As Hyatt is in the midst of a digital transformation, this leader will also play a critical role in the enterprise adoption of the lean-agile development methodology and will work closely with Product Engineering, Product Design, and the Product Management leadership teams to plan and execute an iterative development cycle in a lean-agile environment and collaborate with DevOps to iterate on software pipeline improvements that will allow the teams to deliver new software and features to production early and often utilizing automated procedures. Do you have a passion for taking care of customers and want to be a key player in a digital transformation story?  If so, this may be a good fit if:

  • You’re passionate about leading high-performing teams that measure the quality of a broad range of web and app enabled software, identifying areas of quality improvement as necessary
  • You believe mundane, mechanical and repetitive tasks are best accomplished by automation while creative, innovate and analytical tasks are fit for humans.
  • You thrive in a continuously learning and collaborative environment and are excited to see others learn and grow through mentorship and coaching.
  • You have a keen interest in modern software quality architecture, practices, and the latest technologies like: Appium, Selenium, Wiremock, Jira, Jenkins, etc.



  • Leverage extensive experience and judgment to assist testers embedded in Agile teams across the globe in the design, development, and execution of manual and automated tests of solutions on and Hyatt mobile applications
  • Manage the career growth of team members through coaching, mentorship, goal setting, and ongoing training/development
  • Analyzes the needs of different departments and determines ways to meet business objectives, leveraging existing and new technical and team capabilities.  Assists in the planning and implementation of additions, deletions and major modifications to the supporting team structure and system infrastructure company-wide
  • Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity
  • Is a key member of the team that formulates the strategies of the Global Product Engineering team and captures this strategy in a way that resonates with multiple stakeholders in the organization, from subordinates to senior leadership
  • Leads department in support of departmental objectives; encourages feedback and shares with upper management to improve productivity and team dynamics


  • Bachelor’s Degree (or equivalent experience)
  • 13 years of progressively complex related experience
  • 10 years hands-on experience in building and executing manual and automation tests on web, mobile app, and service applications
  • 4 years of experience in driving quality framework and architecture changes geared toward reducing software cycle times while improving quality
  • 3 years of experience in DevOps practices, including leveraging systems like Jenkins to automate tests in a CI/CD pipeline
  • Experience building behavior driven tests using Gherkin or similar test languages
  • Successful experience managing multiple teams often in a multi-tiered organization (experience managing 3 managers) as direct reports and responsible for coaching their career development and performance
  • Successfully led a multi-function organization. Proven ability to identify, articulate and communicate recommendations to senior management
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About this Employer

Hyatt Hotels Corporation

150 N Riverside Plaza
Chicago, IL 60606

Telephone (312) 750-1234
Reservations (800) 233-1234

Corporate Office

We turn jobs into careers. Join us.

Hyatt is a leading global hospitality company guided by its purpose – to care for people so they can be their best. With more than 160,000 colleagues across more than 70 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every person to be their best, and such authentic connection inspires how we care for each other and for our guests. We care for our colleagues with benefits and perks including travel perks, work-life benefits, training and upskilling opportunities, and personal wellbeing initiatives.

Hyatt's portfolio includes more than 1,150 hotel and all-inclusive properties across six continents, and the recent acquisition of Apple Leisure Group added 96 properties in 10 countries. Each of our brands provides a distinct experience, while all of our hotels deliver genuine care. This sets us apart from the competition and helps us fulfill our aspiration to be the most preferred brand everywhere we serve.

We care.

Our purpose – to care for people so they can be their best - defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We create a culture of warmth, empathy and respect. We build connections, celebrate success and create inclusive environments, together. 

“Hyatt has a special place in my heart. When I was sick in the hospital, I received so much support from my peers at work and Human resources sent flowers along with a card. From that moment, I realized Grand Hyatt Washington was more than an employer, they were my family.” 

- Beverly, Room Attendant

We welcome you.

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together.  

“At Hyatt, we love to connect with our guests and customers — and with each other. We host various events throughout the year, from company-wide Diversity Business Resource Group (DBRG) activities, to team-led events such as virtual breakfast clubs and happy hours.” 

- Danielle, Associate Vice President, Loyalty Finance

We open doors.

At Hyatt, there’s a home for every stage of your career. We nurture curiosity, helping you to learn new skills that support your personal and professional development. Chart your own journey by venturing into new roles, different brands and international opportunities. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed.

We are in a time of extraordinary transformation and one of the things that people are looking forward to most is traveling. Hyatt is looking for passionate change-makers to be a part of our journey — with our digital and technology areas at the heart of where we are investing and growing.” 

- Julia, Senior Vice President, Global Head of Digital & Technology

World of Care.

World of Care is designed to address the pressing challenges faced by our colleagues, guests, owners and communities and enact meaningful change within its industry. Learn more.

Caring for the planet: 

We are committed to reducing our environmental impact and preserving our natural resources.

Caring for people:

We care for the wellbeing of our colleagues, guests, owners and communities and are committed to advancing a culture of opportunity for all.

Caring for responsible business: 

We embrace our responsibility to create fair and ethical business, both within and beyond our company and Hyatt properties.

Awards and Accolades


•    100 Best Companies to Work For – FORTUNE 

•    100 Best National Large Companies to Work For – Built-In 

•    Chicago Best Large Companies to Work For – Built-In 

•    Chicago Best Paying Companies – Built-In 

•    Best Places to Work for LGBT Equality – Human Rights Campaign 


•    100 Best Companies to Work For – FORTUNE & Great Place to Work 

•    Best Places to Work for LGBT Equality – Human Rights Campaign 

•    America’s Best Employers for Diversity – Forbes 

•    Best Places to Work – Glassdoor 

•    100 Companies that Care – PEOPLE & Great Place to Work 

•    Best Workplaces for Women – FORTUNE & Great Place to Work 

•    Best Workplaces for Millennials – FORTUNE & Great Place to Work