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Assistant Restaurant Manager

Posted July 29, 2022

Inn at the Mission San Juan Capistrano, Autograph Collection
San Juan Capistrano, CA
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About This Job

Job Number

22107870

Job Category

Food and Beverage & Culinary

Location

Inn at the Mission San Juan Capistrano Autograph Collection, 31692 El Camino Real, San Juan Capistrano, California, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Assisting In Management Of Restaurant Team
  • Handles employee questions and concerns.
  • Monitors employees to ensure performance expectations are met.
  • Provides feedback to employees based on observation of service behaviors.
  • Assists in supervising daily shift operations.
  • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
  • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day To Day Restaurant Operations

  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
  • Assists in ensuring compliance with all restaurant policies, standards and procedures.
  • Monitors alcohol beverage service in compliance with local laws.
  • Assists in achieving or exceeding budgeted goals.
  • Performs all duties of restaurant employees and related departments as necessary.
  • Opens and closes restaurant shifts.

Providing Exceptional Customer Service

  • Interacts with guests to obtain feedback on product quality and service levels.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Encourages employees to provide excellent customer service within guidelines.
  • Handles guest problems and complaints, seeking assistance from supervisor as necessary.
  • Strives to improve service performance.
  • Sets a positive example for guest relations.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Meets and greets guests.

Assisting In Human Resource Activities

  • Supervises on-going training initiatives.
  • Uses all available on the job training tools for employees.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Coaches and counsels employees regarding performance on an on-going basis.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.


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About this Employer

Inn at the Mission San Juan Capistrano, Autograph Collection

31692 El Camino Real
San Juan Capistrano, CA 92675

(949) 503-5700

125 Room Hotel

careers.marriott.com

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Our history is your future.

Located in the heart of Historic Downtown San Juan Capistrano, Inn at the Mission San Juan Capistrano, Autograph Collection balances centuries-old tradition and new moments of discovery. Today, we continue the story with this new hotel and all who want to experience the rich history of authentic California. From weddings to corporate events and weekend getaways, we invite you to add your own chapter. 125 hacienda style guest rooms with 7 luxury suites, 3 are residential style villas .Over 40,000 square feet of master-planned indoor and outdoor event space. 2,500 square foot spa with four dedicated treatment rooms. The Coffee House features La Colombe specialty coffees, offering Spanish style tapas and craft cocktails. The outdoor second story Gallery Deck overlooks the Great Stone Church. Our resort-style pool and spa is nestled among four acres of landscaping. You are sure to relax and unwind when you step foot into this lovely boutique style hotel.