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IT Support

On-call

Medical, Dental, Vision, 401 K , Meals Provided, Hotel Discounts

Posted August 15, 2022

theWit Chicago - A DoubleTree by Hilton Hotel
Chicago, IL
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Searching for potentially two IT support people specializing in Marriott and Hilton that will be responsible for all technical aspects throughout the company

Compensation

Competitive

About This Job

JOB SUMMARY: 

Searching for potentially two IT support people specializing in Marriott and Hilton that will be responsible for all technical aspects throughout the company including: help desk support for day-to-day operational needs of the company; assisting end users with a myriad of various technical issues; leading large IT projects including the design and deployment of new IT systems and services; monitoring performance of information technology systems to determine cost and productivity levels; making recommendations for improving the IT infrastructure; and troubleshooting hardware and software issues related to internal IT. This position will regularly work with employees across the company, and as of such it requires a very customer service-centric attitude, as well as a wide array of technical knowledge.

ADDITIONAL QUALIFICATIONS:

  • Must have Hilton and/or Marriott experience.
  • Communicate in the primary language of the hotel.
  • Be flexible 24/7 hotel operation.
  • 2-5 years of experience working in IT operations
  • Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
  • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
  • Excellent project management skills and strong ability to prioritize
  • Firm grasp on IT infrastructure and operations best practices

Knowledge of the following systems: Allbridge, Saflok, Micros, NEC phone system, OnQ, Fosse, Opera, Guest Networks, Hotel Networks, HotSOS, GXP, Zingle/Kipsu, Call Accounting, VOIP, Trouble alert notification, Four Winds, Yodeck, Solar Panels (Preferred), AV equipment, Book4Time (or other spa software), Inncom (guest room automation), Credit Card processing set up, Chip and Pin set up, Phone programming, voicemail, and troubleshooting – Mitel, Allbridge, Enseo

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About this Employer

theWit Chicago - A DoubleTree by Hilton Hotel

201 N. State Street
Chicago, IL 60601

(312) 467-0200

310 Room Hotel

thewithotel.com

Managed By

At A Glance

"Best In The World"
2013 Conde Nast Traveler

Located in the heart of Chicago's theater district and just minutes from Millennium Park, the Loop business area and Michigan Avenue shopping, theWit is a unique and inspiring blend of the amenities you'd find in any of the world's 5 Star resorts and the excitement and flair of an extraordinary boutique hotel.

Inspired by the book "Wit", a collection of hilarious and poignant quotes from the famous and infamous, theWit is a hotel meant to embrace and enlighten the spirits of our guests. Creativity and expression are its true architects; designed and created to be as much the plot of your story as it is its setting.

theWit has brought a new energy and vitality to the downtown Chicago Loop. Striking design, unparalleled comfort and remarkable services create a dramatic sensory experience and accentuate urban living at its finest.