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Front Desk Agent

Posted July 30, 2022

Residence Inn Dulles Airport at Dulles 28 Centre
Dulles, VA
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About This Job

Job Number

22110661

Job Category

Rooms & Guest Services Operations

Location

Residence Inn Dulles Airport at Dulles 28 Centre, 45250 Monterey Place, Dulles, Virginia, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World™ at Residence Inn by Marriott.

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About this Employer

Residence Inn Dulles Airport at Dulles 28 Centre

45250 Monterey Place
Dulles, VA 20166

1-703-421-2000

151 Room Hotel

www.marriott.com

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The Residence Inn in Dulles, Virginia hotel is conveniently located in the Dulles 28 Centre complex with more than 30 specialty shops and restaurants. Our Dulles extended-stay hotel is just minutes from the Washington Dulles International Airport and within Northern Virginia's Technology Corridor, providing easy access to Herndon, Reston and Tysons Corner. Whether traveling for business or leisure, you'll enjoy spacious suites with separate sleeping, living, and dining areas, as well as fully equipped kitchens, flat panel TVs, and complimentary high-speed Internet. Start your day with a complimentary breakfast buffet and enjoy our social evening hours with family, friends or colleagues. While staying at the Residence Inn Dulles Airport hotel, enjoy the extras of traveling, such as local restaurant dinner delivery, an on-site fitness center, indoor pool and airport shuttle service. Start planning your stay today at our Dulles Airport extended stay hotel and allow us to make the most of your travel experience.