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Guest Service Agent

Posted July 31, 2022

Hilton Garden Inn Biloxi
Biloxi, MS
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About This Job

Description

***Daily Pay Avaliable***

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Hilton Garden Inn Biloxi

648 Beach Boulevard
Biloxi, MS 39530

(228) 325-2900

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At A Glance

Nestled on the sandy beaches of the Gulf of Mexico, enjoy ocean views from the comfort of our restaurant patio. Our hotel is conveniently positioned near a range of attractions, including Ship Island and Biloxi Lighthouse. Exit 1A from Interstate I-110 is easily accessible from our location, making us only a short drive from Gulfport-Biloxi International Airport.

Our modern guest rooms and suites include a comfy bed with crisp white bedding, complimentary WiFi and an HDTV. For those holding a meeting or event, our Ocean View Meeting Room has 1,450 sq. ft. of meeting space and caters for up to 50 people.

Guests can enjoy our cooked-to-order breakfast with panoramic views of the sea from our outdoor terrace. In the evening, we invite our visitors to wind down with a shareable small plate, dinner or cocktail in the Garden Grille.

  • Excellent location, close to the beach with ocean views
  • Minutes from local attractions including Ship Island and Biloxi Lighthouse
  • Outdoor terrace with panoramic views of the sea
  • Contemporary rooms with complimentary WiFi
  • Cooked-to-order breakfast served daily at our Garden Grille
  • Ocean view meeting room which accommodates up to 50 people