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Front Desk Agent

Posted August 4, 2022

SpringHill Suites Herndon Reston
Herndon, VA
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About This Job

Job Number

22112069

Job Category

Rooms & Guest Services Operations

Location

SpringHill Suites Herndon Reston, 138 Spring Street, Herndon, Virginia, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

SpringHill Suites by Marriott offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you'll provide our guests with a relaxed atmosphere and spacious suites to inspire their stay. Find Your World™ at SpringHill Suites by Marriott.

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About this Employer

SpringHill Suites Herndon Reston

138 Spring Street
Herndon, VA 20170

1-703-435-3100

136 Room Hotel

www.marriott.com

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This SpringHill Suites Herndon Reston hotel is located in the High Tech Corridor of Northern Virginia just 5 miles from Washington Dulles International Airport and minutes from the Reston business district. Each hotel suite is innovatively laid out, stylishly furnished and smartly designed to give business, government and leisure travelers the flexibility needed to work efficiently and relax comfortably. Guests enjoy free breakfast daily and comfortable suites appointed with mini kitchenettes, separate work spaces and complimentary internet access. Our IAD Airport hotel provides easy access to the Reston Town Center, downtown Herndon and is located only 22 miles from the monuments and historical landmarks of Washington D.C. We’re proud to announce that the SpringHill Suites Herndon Reston hotel has earned the prestigious ENERGY STAR label from the U.S. Environmental Protection Agency (EPA) for its efforts to conserve and protect the environment.