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Cleaning Specialist

Posted September 5, 2022

Wind Creek Bethlehem
Bethlehem, PA
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About This Job

Description

The primary responsibility of the Specialist - Cleaning is to clean all public areas of the property as assigned and to assist guests with questions as needed.   All duties are to be performed in accordance with departmental and the Wind Creek Bethlehem policies, practices, and procedures.

POSITION RESPONSIBILITIES:
  • Arrive for shift on time and in proper uniform.
  • Is properly equipped before starting assigned area to clean.
  • Cleans all areas of the casino as directed and according to department and company standards.
  • Sweeps, dusts, vacuums, picks up trash including beverage cups from floor and slot machines.
  • Ensures that all restrooms are clean and properly stocked. Reports any plumbing issues to facilities.
  • Uses large cleaning equipment when trained and assigned.
  • Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of Wind Creek Bethlehem services, features, attractions, promotions and special events.
  • Report any maintenance deficiencies and handles guest requests or complaints.
  • Perform job functions with attention to detail, speed and accuracy.
  • Make progress on multiple assignments under time constraints.
  • Follow directions thoroughly, work with minimal supervision.
  • Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
  • Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
  • Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
  • Read and understand the Wind Creek Bethlehem Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Provide superior customer service to all internal and external customers in compliance with the Wind Creek Bethlehem customer service standards.
  • Adhere to and complies with both departmental and overall property policies and procedures.
  • Perform any other related duties as assigned.

Requirements

Minimum Employment Requirements:

  • 18 years of age, proof of authorization/eligibility to work in the United States.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek Bethlehem appearance standards.
  • Maintain consistent adherence to the Wind Creek Bethlehem Customer Service Standards.
  • Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements: 

  • Cleaning, janitorial or housekeeping experience preferred
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and proper disposal methods.
  • Must be able to use a vacuum and other cleaning equipment.
  • Ability to follow directions with minimal supervision.
  • Physical ability to access all areas of the property.
  • Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
  • Ability to work with others, communicate well, receive direction; review your own work.
  • Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
  • Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
  • Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.
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About this Employer

Wind Creek Bethlehem

77 Wind Creek Blvd
Bethlehem, PA 18015

(877) 726-3777

400 Room Resort

www.windcreekbethlehem.com

Corporate Information

The Poarch Band of Creek Indians is made up of descendants of a segment of the original Creek Nation who once covered almost all of Alabama and Georgia. Unlike many southeastern Indian tribes, the Poarch Creeks were not removed from their tribal lands and have lived together for over 150 years near Atmore, Alabama.

In the early 1980s, the Poarch Creeks petitioned the United States government to recognize a government-to-government relationship, allowing them to operate as a sovereign nation with its own administration and system of bylaws. Their request was answered on August 11, 1984, when they became the only federally recognized tribe in the state of Alabama.

On April 13, 1985, the Poarch Band of Creek Indians opened a 1,500-seat high-stakes bingo hall in rural Escambia County, Alabama. Creek Bingo Palace immediately created 130 jobs in the small town of Atmore. It also set the Poarch Band on a path towards self-sufficiency and improving socio-economic standards.

In summing up the impact gaming has had for the Poarch Band of Creek Indians, former Tribal Chairman Buford L. Rolin states: “It has provided our rural community with jobs — both for our Tribal members and for our neighbors. It has allowed us to add to our community’s tax base, and it has provided us opportunities to educate our children, build housing and medical clinics, and improve the lives of our elderly. Our gaming business has also provided us with capital that we have used to start other businesses.”

Today, Wind Creek Hospitality, as the tribe’s principal gaming and hospitality entity, generates a sustainable revenue stream to support governmental services that contribute to the health and well-being of the Tribe. A five-member Board of Directors oversees Wind Creek Hospitality and reports directly to the nine-member Tribal Council.