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Housekeeping Manager

Posted September 10, 2022

New York Marriott Marquis
New York, NY
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About This Job

Job Number

22117889

Job Category

Housekeeping & Laundry

Location

New York Marriott Marquis, 1535 Broadway, New York, New York, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

Candidate Profile

Education And Experience
  • High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Supporting Housekeeping Operations And Budgets
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspects guestrooms on a daily basis.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Schedules employees to business demands and for tracks employee time and attendance.
  • Ensures employees understand expectations and parameters.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Celebrates successes and publicly recognizes the contributions of team members.

Providing And Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels

, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Jw Marriott

is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
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About this Employer

New York Marriott Marquis

1535 Broadway
New York, NY 10036

1-212-398-1900

1,957 Room Hotel

www.marriott.com

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The New York Marriott Marquis hotel in NYC brings the energy of Manhattan to your door. Located in the heart of Times Square and the Broadway theater district, this contemporary hotel is perfect for weekend getaways as well as family and business travel. Boasting updated rooms and suites, high-speed elevators and three restaurants and lounges, this modern New York hotel in Times Square puts you near famous attractions like Fifth Avenue shopping, Radio City Music Hall, Rockefeller Center, NBC Studios and Central Park. We're also close to attractions like Carnegie Hall, Lincoln Center, the UN and Madison Square Garden, so a stay at this Midtown Manhattan NYC hotel ensures that entertainment is just around the corner. Our central location also makes us the perfect choice for meetings, conventions, social events and weddings. With renowned Marriott service, creative catering and a variety of ballrooms, the Marriott Marquis hotel in NYC is the best choice for Manhattan events.