Posted September 11, 2022Hilton Phoenix Resort at the PEAK
The Hilton Phoenix Resort at the Peak is looking for Full Time Host/Hostess to join our amazing Team out at our Hole in the Wall Restaurant!
**Hours: AM shifts including weekends and holidays**
**Summary of Benefits**
Greeting and escorting guests to tables in the restaurant, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers and patrons.
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Nestled near the Phoenix Mountain Preserve, Hilton Phoenix Resort at the Peak (formerly Pointe Hilton Squaw Peak Resort) is conveniently located near downtown Phoenix & Scottsdale and 20 minutes (10 miles) from Sky Harbor International Airport. The resort features all-suite accommodations with 224 remastered Agave Suites at North Pointe. Resort amenities include a four-acre waterpark, a full-service spa and fitness center, two delicious restaurants and 48,000 square feet of indoor/outdoor meeting space.
Hilton Phoenix Resort at the Peak is the ideal location to host your next large or small meeting and event. The resort recently updated its 48,000 sq. ft. of meeting space with new carpet, wall furnishings and high speed internet. The resort also boasts versatile indoor & outdoor event space.