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Hotel Operations Manager

Posted September 26, 2022

Tachi Palace Hotel & Casino
Lemoore, CA
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About This Job

Description

TheHotel Operations Manager is responsible for overseeing the day-to-day management of the Hotel and its staff.

Essential Duties and Responsibilities

  • Provide overall direction, coordination, and ongoing evaluation of operation.
  • Ensure all associates have been and are continually trained in total guest satisfaction.
  • Ensure guest satisfaction remains top priority to all associates.
  • Ensure all associates are properly trained in their primary job functions. Always instill safety and security.
  • Maintains statistical and financial records, achieving profit targets.
  • Maintains adequate staffing levels to maintain exemplary guest service.
  • Ensure events and conferences run smoothly.
  • Ensure adequate supplies, furnishings, and maintenance throughout the property.
  • Carrying out inspections of property and services.
  • Ensures regulations, policies, and procedures are adhered to and maintained.
  • Maintains a consistent and regular attendance record.
  • Ensure compliance with all safety, health, and environmental policies, procedures, and regulations within the department.

Requirements

Qualifications

  • College degree in Hospitality or Hotel Management preferred.
  • Minimum 5 years experience in a high-volume hotel environment, preferably with a Casino
  • LMS experience preferred.
  • Must have experience in LMS.
  • Must understand and be capable of setting “room block”.
  • Must be skilled in “yield management”.
  • Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports, and legal documents.
  • Ability to respond to common inquires or complaints from guest, regulatory agencies, or members of the business community.
  • Ability to effectively present information to top management, public groups, and/or Boards of Directors
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Any other duties as assigned.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Tachi Palace Hotel & Casino

17225 Jersey Avenue
Lemoore, CA 93245

Telephone (559) 924-7751
Reservations 1-866-4PALACE

Casino & Hotel

www.tachipalace.com

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About Us

The Tachi Palace is located at 17225 Jersey Avenue in Lemoore California. Situated in the heart of central California's San Joaquin Valley it is located equal distance from both the Los Angeles and San Francisco's metropolitan areas. It is positioned at the crossroads of Highway 198 and 41, directly accessible to Interstate 5 and Highway 99, both just 25 miles away. The Fresno International Airport is just 35 miles away.   

With slot machines, table games, live entertainment, five restaurants, a spa, and fitness center, there is something for everyone at the Tachi Palace.   Tachi Palace Hotel and Casino offers modern high-quality accommodations, on-site wedding arrangements, spacious convention facilities and a variety of restaurants. 

High energy gaming action happens in our bustling casinos. The Casino of the Moon with 60,000 square feet of gaming has a more relaxing atmosphere mimicking the feel of the moon as it is depicted in. Then the Casino of the Sun inspired with brilliant sun themes with 80,000 square feet of gaming action with a brighter exciting gaming atmosphere. Altogether we have over 2000 gaming machines with a wide range of denominations, themes and ways to win.   We have all the best title games such as classic favorites include Game King, Five Times Pay, and Double Diamond. We also have new favorites such as Twilight Zone, CSI, Pawn Stars, and Beverly Hill Billies.

Tachi Palace offers 33 table games, including some of the most popular games such as Blackjack and Pai Gow. Tachi also offers a 7-table poker room on our third floor. Table game minimums start at just $5. The Tachi Palace High Limit Room is available for high stakes players.   

Whether it's a meal-on-the-go or a continental dining experience, there are many delicious dining options at The Tachi Palace Hotel & Casino. Dining and restaurant options include the Coyote Grille, Phonominal Eats, Red Tail Hawk Stop, Pizza Hut Express, the Coffee Shot and several bars & lounges. 

The hotel features 255 guest rooms, spacious accommodations, friendly service, and all the amenities needed for a relaxing and enjoyable stay. It features 255 Grand guestrooms comprised of 40 deluxe suites including 17 luxury loft suites that are all designed with the AAA 4-Diamond rating system guidelines in mind. Hotel guests also wireless in-room internet access and free valet parking. 

Our facility also offers 6,000 square feet of flexible meeting space, and we specialize in catering to events of all sizes that require extra attention to detail and superior customer service.