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Front Desk Supervisor

Posted September 23, 2022

W Lakeshore Chicago
Chicago, IL
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About This Job

Job Number

22126209

Job Category

Rooms & Guest Services Operations

Location

W Chicago - Lakeshore, 644 North Lake Shore Drive, Chicago, Illinois, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


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About this Employer

W Lakeshore Chicago

644 N. Lakeshore Drive
Chicago, IL 60611

Telephone (312) 943-9200
Reservations (312) 943-9200

520 Room Hotel

www.starwoodhotels.com

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A New Beginning

BE W. WE'RE INTERESTED IN YOU! W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury… WHO WE ARE... What's hip, fresh, and cool, always balanced with what is comfortable and cozy? W is about celebrated comforts such as the signature W bed, state-of-the-art entertainment, fully wired technology and yummy Munchie Box. Work off that stress at Sweat Fitness center. Then kick back and relax in our Living Room while sipping on some cocktails from the bar or enjoy a mouth-watering treat in our restaurant. Our Whatever/Whenever® service takes care of everything else. A career with W is your passport out of the mundane and into the WOW. We are currently seeking qualified talent to provide our signature Whatever/Whenever service with an authentic desire to make our guests dreams come true.

Urban Renewal

Slip out of tension at Bliss Chicago's 9,600 square foot spa dedicated to erasing stress. Then flirt with the glittering skyline and drinks at Rande Gerber’s nightclub Whiskey Sky or over an inventive Mediterranean dinner at Wave.

The Big Picture

Admire the city and lake views, or slide the shade closed for a sweet escape. Indulge in the legendary Bliss lemon + sage Sinkside Six. Then dive into dreams atop the featherbed and down pillows that comfort each of our 520 deluxe guest rooms.