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Director of Training

Posted September 23, 2022

Horseshoe Bay Resort
Horseshoe Bay, TX
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About This Job

DefinitionThe Director of Training is responsible for providing real-time, high-end luxury resort service training to service-providing associates and managers across the Resort.

General Duties:

  • Train newly hired service-providing associates and managers in basics of service.
  • Conduct on-the-job service training for individuals and teams.
  • Conduct service audits and provide feedback to associates and managers.
  • Design short service training modules that can be used by line managers with their line associates.
  • Design and conduct service training activities for use at rallies, for department teambuilding, etc.
  • Coordinate with the Training Coordinator in Human Resources to manage training records.
  • When appropriate, schedule the appropriate meeting room and ensure the physical setup, including any audiovisual equipment and F&B requests are complete.
  • Prepare and distribute training aids such as instructional material, handouts, evaluation forms and visual aids.
  • Completes ACE forms for proper billing of class set up, tear down and any F&B.

Employment standards:

  • Forbes certification in 5-Star customer service.
  • Bachelor’s degree or equivalent experience.
  • Bilingual in Spanish a plus.
  • Excellent platform and presentation skills.
  • Business acumen.
  • Requires a working knowledge of Word, Excel and other business management software programs and systems. Expertise with PowerPoint a plus.
  • Requires a high degree of perceptiveness and ability to relate to individuals at all levels.
  • Requires excellent oral and written communications skills.
  • Must have neat and pleasant overall appearance.
  • Comprehend reading materials, speak, read and write English.

Physical & Mental Requirements:

  • Moderate lifting and carrying, 15-25 pounds
  • Able to bend, stoop, reach and stretch repetitively
  • Must have normal vision with corrective lens
  • Sit for extended periods of time
  • Can stand for extended periods of time
  • Walk as a daily routine
  • Communicate effectively with general public

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Horseshoe Bay Resort

200 Hi Circle North
Horseshoe Bay, TX 78657

(830) 598-2511

400 Room Resort

www.hsbresort.com

Texas Hill Country Careers - Join The Team At Horseshoe Bay Resort

Explore exciting career opportunities with opportunity for upward mobility, generous benefits packages, and employee housing opportunities.

Horseshoe Bay Resort is currently hiring in various departments across the resort including Agriculture, Golf, Food & Beverage, Housekeeping, Marketing & Sales, and more! Begin your career at our exceptional, AAA-four diamond golf resort on the shores of Lake LBJ with diverse amenities and luxurious accommodations located in the highly desirable Texas Hill Country.