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Assistant Food and Beverage Operations Manager

Posted September 12, 2022

The Westin Kierland Resort & Spa
Scottsdale, AZ
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About This Job

Job Number

22126351

Job Category

Food and Beverage & Culinary

Location

The Westin Kierland Resort & Spa, 6902 East Greenway Parkway, Scottsdale, Arizona, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Assisting In Managing Day To Day Operations
  • Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
  • Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunction.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
  • Follows property specific second effort and recovery plan.
  • Stays readily available/ approachable for all team members.
  • Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/ approachable for all guests.
  • Reviews comment cards and guest satisfaction results with employees.
  • Responds in a timely manner to customer service department request.

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Comprehends budgets, operating statements and payroll progress report.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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About this Employer

The Westin Kierland Resort & Spa

6902 East Greenway Parkway
Scottsdale, AZ 85254

(480) 624-1000

732 Room Hotel

careers.marriott.com

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Our Resort

Immerse yourself in luxury at The Westin Kierland Resort & Spa. Located in the stunning Sonoran Desert of Scottsdale, AZ, our resort offers an ideal getaway, just steps from upscale shopping, dining and entertainment in Kierland Commons. Play on three golf courses at Kierland Golf Club. Enjoy our Adventure Water Park, with a 900-foot lazy river, a 110-foot waterslide, the FlowRider, an adult pool, cabanas and islands. Escape to our spa for a relaxing massage. Reenergize in our WestinWORKOUT® Fitness Studio, hot tub, steam room and sauna. Settle into our spacious hotel rooms, casitas and suites, featuring Westin’s signature Heavenly® Bed, balconies or terraces and luxury amenities. Our seven restaurants and bars offer unique indoor and outdoor dining experiences. Our hotel showcases stylish event space, from ballrooms to meeting rooms. When you're ready to explore, TPC Scottsdale, WestWorld and Scottsdale Airport are a short drive away.