Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.
Posted November 28, 2022The Langham Boston
PURPOSE AND OBJECTIVES OF POSITION
Provide exceptional to ensure memorable encounter while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Ensure a smooth transition from transportation to hotel and back while maintaining a Front Door presence at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Follow all service standards at every interaction with a guest such as Langham brand and Forbes Standards
· Retrieve guest items from cars, busses, vans and carts.
· Provide directions, hail taxis, keep entrance free of debris and snow and operating smoothly
· Call the garage to pick up or drop off cars to/from valet in a timely manner
· Communicate any potential challenge and possible guest related inquiries to supervisor or appropriate department and ensure follow through
· Review all arrival reports, VIPs, events and groups to ensure daily operations run smoothly
· Communicate effectively via radio with the Front desk, Concierge, Bellmen and Guest Relations for all arrivals and departures to ensure anticipatory service
· Be aware of guests’ comings and goings from all entrances
JOB KNOWLEDGE, SKILL AND ABILITY
· Written and verbal English skills to effectively communicate with supervisor, colleagues and guests
· Ability to effectively assist guests
· Must have a valid driver’s license and be able to drive both standard and an automatic vehicle
· Ability to solve problems and use good judgment when interacting with guests and employees
· Sufficient manual dexterity in one hand to be able to load and unload luggage
EDUCATION AND/OR EXPERIENCE
· Previous experience in five star standards preferred
· Previous experience in working with international colleagues preferred
The Langham, Boston boasts 312 lavish rooms and suites that reflect the luxurious attributes of the Langham brand and the rich past of the building’s history. Each room is tailored with classic touches and deluxe amenities for a timeless, fresh and residential feel that luxury travelers have come to expect from Langham Hotels and Resorts. The guest rooms and suites were recently transformed with the addition of updated spacious bathrooms with walk-in showers, and white marble floors and countertops, a lighter and brighter color palette as a nod to the traditional New England aesthetic. Guests are able to enjoy an elevated experience by upgrading to the Langham Club level, allowing for access to a refined, private club setting offering a wide range of privileges, including food and drink service throughout the day.
In the heart of downtown Boston, The Langham has introduced two chic new dining concepts - an eclectic dining venue Grana, and a redesigned signature cocktail bar at the lobby level called The Fed. The food and beverage offerings at The Langham equally reflect refined luxury and the innovative culinary scene in Boston.
As part of the Langham culture, The Langham, Boston continues to create memorable events and weddings in function space that is infused with historic flavor along with detailing and accents that refer to this iconic landmark. Recognized for notable awards, the hotel provides an array of extravagant function rooms for your wedding, business or social event, including boardrooms for power meetings and two ballrooms for intimate or lavish elegant affairs. The Langham, Boston will make your event extraordinary with a dedicated team of organizers, innovative culinary creations, and cutting-edge audio visual that will ensure your event is flawless from start to finish.
The Langham, Boston will offer wellness for your body with our state-of-the-art Fitness Center, heated indoor swimming pool, whirlpool and relaxing saunas. Guests will be able to maintain their fitness regimes while traveling using our Technogym cardio and strength equipment. Guests will have an open invitation to plunge into the refreshing waters of the sparkling indoor lap pool in the charming and intimate pool pavilion.