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Bell person

Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.

Posted November 8, 2022

The Langham Boston
Boston, MA
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Compensation

Hourly

About This Job

PURPOSE AND OBJECTIVES OF POSITION 

Provide exceptional and prompt service to ensure guests memorable stays while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the standards and the ability to deliver anticipatory sincere service, increase guest loyalty 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • ·       Follow all service standards at every interaction with a guest such as brand and Forbes Standards
  • ·       Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room in a safe and timely manner according to the procedures and standards
  • ·       Store and retrieve luggage to and from the Bell Closet accurately using Standard Operating Procedures while fully aware of importance of accuracy at all times
  • ·       Keep the bell closet organized according to the departmental procedures
  • ·       Retrieve all packages from loading dock and communicate to concierge on duty for recording.  Deliver packages accurately to in-house guests
  • ·       Deliver requested amenities, faxes, gift amenities, as well as all other requested items not listed to guests
  • ·       Promote hotel facilities including Grana, The Fed, Private Kitchen
  • ·       Communicate all challenges and possible guest related inquiries to supervisor or appropriate department and ensure of follow through
  • ·       Post in designated areas and be ready to provide exceptional and prompt service at all times.
  • ·       Ensure to communicate with front of the house colleague anytime stepping away from the posted areas
  • ·       Actively participate in a daily audit process to ensure consistent delivery of service
  • ·       Complete paper work (i.e. gift bag delivery) in neat, timely and accurate manner
  • ·       Reports suspicious behavior or hotel patrons to hotel security personnel
  • ·       Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift
  • ·       Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, etc.

JOB KNOWLEDGE, SKILL AND ABILITY 

·          Ability to effectively assist guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information

·          Ability to solve problems and use good judgment when interacting with guests and employees

·          Sufficient manual dexterity in one hand to be able to load and unload luggage

EDUCATION AND/OR EXPERIENCE 

·         Previous experience in five star standards preferred

·        Previous experience in working with international colleagues preferred

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About this Employer

The Langham Boston

250 Franklin Street
Boston, MA 02110

(617) 451-1900

312 Room Hotel

www.langhamhotels.com

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OVERVIEW

ROOMS

The Langham, Boston boasts 312 lavish rooms and suites that reflect the luxurious attributes of the Langham brand and the rich past of the building’s history. Each room is tailored with classic touches and deluxe amenities for a timeless, fresh and residential feel that luxury travelers have come to expect from Langham Hotels and Resorts. The guest rooms and suites were recently  transformed with the addition of updated spacious bathrooms with walk-in showers, and white marble floors and countertops, a lighter and brighter color palette as a nod to the traditional New England aesthetic. Guests are able to enjoy an elevated experience by upgrading to the Langham Club level, allowing for access to a refined, private club setting offering a wide range of privileges, including food and drink service throughout the day.

DINING

In the heart of downtown Boston, The Langham has introduced two chic new dining concepts - an eclectic dining venue Grana, and a redesigned signature cocktail bar at the lobby level called The Fed. The food and beverage offerings at The Langham equally reflect refined luxury and the innovative culinary scene in Boston. 

EVENTS

As part of the Langham culture, The Langham, Boston continues to create memorable events and weddings in function space that is infused with historic flavor along with detailing and accents that refer to this iconic landmark. Recognized for notable awards, the hotel provides an array of extravagant function rooms for your wedding, business or social event, including boardrooms for power meetings and two ballrooms for intimate or lavish elegant affairs. The Langham, Boston will make your event extraordinary with a dedicated team of organizers, innovative culinary creations, and cutting-edge audio visual that will ensure your event is flawless from start to finish.

WELLNESS

The Langham, Boston will offer wellness for your body with our state-of-the-art Fitness Center, heated indoor swimming pool, whirlpool and relaxing saunas. Guests will be able to maintain their fitness regimes while traveling using our Technogym cardio and strength equipment. Guests will have an open invitation to plunge into the refreshing waters of the sparkling indoor lap pool in the charming and intimate pool pavilion.