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Restaurant Supervisor

Posted September 24, 2022

The Charter Hotel Seattle, Curio Collection by Hilton
Seattle, WA
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About This Job

The Restaurant Supervisor is responsible for assisting in ensuring the smooth operation of the dining room by directing the activity of staff, facilitate the prompt and accurate seating and service of all guests, accept payment for food and beverage, and make proper change to help servers in assuring quality customer service. The Restaurant Supervisor is required to adhere to the mission and values of Widewaters Hotels, LLC. This position qualifies for $1,000 sign on bonus!
What you will be doing
The Restaurant Supervisor is focused and responsible for the following:
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Greet and seat guests at appropriate tables in a timely manner
  • Be aware of guests’ needs; assist in providing a pleasant dining experience
  • Collect money or credit cards from guests and servers
  • Direct activity of staff, supervise, and evaluate the performance of restaurant associates.
  • Assist in the training and development of associates.
  • Assist associates in the performance of their duties.
  • Provide information to the Food & Beverage Director or Restaurant Manager concerning outlet needs.
  • Complete end of shift paperwork.
  • Regular and prompt attendance as well as the ability to work the schedule as defined and overtime as required. 
  • Schedule staff accordingly to accommodate business demand.
  • Meet and speak to guests concerning special needs or complaints.
  • Open and close shift in accordance with manager's checklist.
  • Maintain a safe and sanitary work environment for all associates and guests.
  • Monitor hours and staffing overtime on a daily basis for restaurant, as it relates to sales and profits.
  • Attend restaurant associate meetings.
  • Gather and implement all proper tools for running shift (i.e. schedules, floor plans, reservations, checks, etc.).
  • Ensure that guests are satisfied by assisting with service, seating, and communicating with kitchen and by striving to speak to all guests.
  • Ensure all side work is done on a daily basis.
  • Handle guest service issues or complaints
  • Pay out servers and service attendants tips, if appropriate
  • Take reservations for outlets
  • Ensure quality control of menu items, and cleanliness and appearance of restaurant and staff.
  • Complete work orders for maintenance repairs.
  • Monitor bartenders for proper alcohol service/guest intoxication levels etc. while adhering to local liquor laws.
Requirements
  • Must have a positive attitude at all times.
  • Knowledge of proper cleaning techniques, requirements, and use of equipment in the Restaurant.
  • Ability to train staff on customer service, and systems.
  • Ability to communicate satisfactorily with guests, management, and co-workers.
  • High School Degree or equivalent. 
  • Minimum of 1-2 years experience in a supervisory food and beverage role.
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.  
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.  
  • Must possess basic computer skills.
  • Ability to supervise situations and accomplish goals on a timely basis.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

View All Current Opportunities at WidewatersWidewaters Hotels' Mission and Values

Widewaters Hotels is an award winning, innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Widewaters' Hotels Values: Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude & Work Ethic we have created a vibrant company culture and a compass for our actions.

Company Website:TheCharterSeattle.com

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About this Employer

The Charter Hotel Seattle, Curio Collection by Hilton

1610 2nd Avenue
Seattle, WA 98101

(206) 256-7500

229 Room Hotel

www.hilton.com

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At A Glance

Welcome to The Charter Seattle, Curio Collection by Hilton, a chic hotel just steps from downtown attractions in one of the most walkable cities. The famous Pike Place Market is a block away, and it’s a quick walk to shops, dining, bars, the Washington State Convention Center, Seattle Aquarium, Space Needle, and other authentic Seattle experiences.

Our guest rooms are sleekly designed spaces with warm wood finishes and elegant décor. Enjoy luxurious bedding, a 55-inch HDTV with streaming capability, a mini-fridge, desk, plush robes, slippers, local brew from the in-room coffeemaker, and a marble bathroom. Our one-bedroom suites feature a living area, dining space, a walk-in closet and views of Elliott Bay.

Guests love Patagōn, our modern/rustic restaurant with Argentinian-inspired cuisine focused on fresh, locally sourced meats, fish and veggies. The Fog Room rooftop lounge brings the outdoors inside with retractable windows with water and skyline views from the 16th floor. This eclectic and lively lounge offers delicious cocktails and small bites. Our 24-hour room service is another tasty option.

Work out in the state-of-the-art fitness center or enjoy the calm of our sauna and steam room. The 24-hour business center is perfect for getting work done, and we offer 10,000 sq. ft. of flexible and stylish Seattle, WA event space for meetings and wedding receptions of up to 160 guests.

  • Set in downtown Seattle, walkable to major offices and attractions
  • Luxurious guest rooms and suites, all with marble bathrooms
  • Upscale restaurant, rooftop lounge and 24-hour room service
  • Cutting-edge fitness center, steam room, sauna and changing rooms
  • Meeting space with A/V equipment, planners and catering options