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Turndown Attendant

Part-time

Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.

Posted November 28, 2022

The Langham Boston
Boston, MA
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Compensation

Hourly

About This Job

PRIMARY OBJECTIVE OF POSITION: 

The goal of the Housekeeping team is to impress the guests of The Langham, Boston with exceptional cleanliness, thoughtful service and extraordinary attention to details. The Turndown Attendant is an important part of this team and is tasked with servicing guest rooms. The Turndown Attendant ensures impeccable cleanliness, comfort of hotel guests by following FORBES and Langham standards.

RESPONSIBILITIES AND JOB DUTIES: 

·          Provide turndown service in guest rooms and suites assigned following the established procedures and FORBES/Langham standards. This includes:

o    Removing soiled terry, waste and in-room dining items from guest rooms;

o    Cleaning and sanitizing all bathroom surfaces;

o    Replacing/replenishing supplies in guest rooms (e.g., bath amenities, paper collateral, coffee/condiments, in-room closet inventory, etc.)

o    Vacuuming, mopping and making beds if requested or otherwise necessary.

·          Clean departure and stayover guest rooms and suites following the established procedures and FORBES/Langham standards, when assigned. This includes:

o    Removing soiled linen, terry, waste and in-room dining items from guest rooms;

o    Checking all drawers/cabinets/closets for lost and found items and reporting these promptly to the appropriate department;

o    Stripping and making beds, including sofabeds, rollaway beds and cribs, changing bed linen;

o    Cleaning and sanitizing all bathroom surfaces;

o    Dusting all surfaces, including high areas; cleaning and sanitizing all high traffic areas and items/fixtures frequently used by guests (e.g., door handles, light switches, phones, remote controls, etc.);

o    Replacing/replenishing supplies in guest rooms (e.g., bath amenities, paper collateral, coffee/condiments, in-room closet inventory, etc.);

o    Straightening pillows, furniture, light fixtures, appliances;

o    Wiping all glass and mirror surfaces;

o    Wiping, polishing and removing marks from walls, fixtures and furniture;

o    Thoroughly vacuuming floors, wet mopping the wood sections and tiles;

·          Consistently offer professional, friendly and engaging service. Promptly respond to and fulfil all guest requests;

·          Properly and safely utilize the assigned master keys;

·          Report any suspicious persons, activities or items to Housekeeping Supervisors/Managers or Security team;

·          Report any maintenance/upkeep deficiencies;

·          Fully and correctly utilize task assignment device (HotSOS) to update room status and prioritize completion of tasks;

·          Follow departmental security and safety protocols while on guest floors (e.g., keeping guest rooms secure during cleaning, guest locked out of the room, etc.);

·          Use guests’ names consistently and where appropriate

PHYSICAL DEMANDS: 

·          Physical activities include kneeling, bending, lifting, stretching;

·          Must be able work alone in an established routine;

·          Must be able to move objects weighing up to 50 pounds.

SPECIAL SKILLS REQUIRED: 

·          Must be able to speak/read/write English to interact with guests and co-workers as to understand, communicate and accommodate needs and requests;

·          A great attitude is required, with ability to work weekends/holidays.

EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED: 

·          Previous housekeeping/cleaning experience, at a 4-5-star hotel/resort preferred.

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About this Employer

The Langham Boston

250 Franklin Street
Boston, MA 02110

(617) 451-1900

312 Room Hotel

www.langhamhotels.com

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OVERVIEW

ROOMS

The Langham, Boston boasts 312 lavish rooms and suites that reflect the luxurious attributes of the Langham brand and the rich past of the building’s history. Each room is tailored with classic touches and deluxe amenities for a timeless, fresh and residential feel that luxury travelers have come to expect from Langham Hotels and Resorts. The guest rooms and suites were recently  transformed with the addition of updated spacious bathrooms with walk-in showers, and white marble floors and countertops, a lighter and brighter color palette as a nod to the traditional New England aesthetic. Guests are able to enjoy an elevated experience by upgrading to the Langham Club level, allowing for access to a refined, private club setting offering a wide range of privileges, including food and drink service throughout the day.

DINING

In the heart of downtown Boston, The Langham has introduced two chic new dining concepts - an eclectic dining venue Grana, and a redesigned signature cocktail bar at the lobby level called The Fed. The food and beverage offerings at The Langham equally reflect refined luxury and the innovative culinary scene in Boston. 

EVENTS

As part of the Langham culture, The Langham, Boston continues to create memorable events and weddings in function space that is infused with historic flavor along with detailing and accents that refer to this iconic landmark. Recognized for notable awards, the hotel provides an array of extravagant function rooms for your wedding, business or social event, including boardrooms for power meetings and two ballrooms for intimate or lavish elegant affairs. The Langham, Boston will make your event extraordinary with a dedicated team of organizers, innovative culinary creations, and cutting-edge audio visual that will ensure your event is flawless from start to finish.

WELLNESS

The Langham, Boston will offer wellness for your body with our state-of-the-art Fitness Center, heated indoor swimming pool, whirlpool and relaxing saunas. Guests will be able to maintain their fitness regimes while traveling using our Technogym cardio and strength equipment. Guests will have an open invitation to plunge into the refreshing waters of the sparkling indoor lap pool in the charming and intimate pool pavilion.