Search 25,248 current hospitality jobs

Banquet Captain

Free lunch daily, deep discounts and great pay and benefits package!

Posted November 24, 2022

Hyatt Regency Greenville
Greenville, SC
Apply Now Save this job
We are looking for a Banquet Captain to join our World class team at the Hyatt Regency, Downtown Greenville and provide excellent customer service to our hotel guests. A Banquet Captain's responsibilities include organize and coordinate the set‐up, service and breakdown for all food and beverage fun



About This Job

Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Responsibilities
• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions
• Ensure that a high level of sanitation and cleanliness is maintained before, during and after each shift.
• Review any changes on Banquet Event Order’s (BEO) including, guarantees, times, set-up requirements, checking with banquet manager and event planning manager for any last minute opportunities. Check function room for cleanliness, burnt light bulbs, proper door signage and making sure it is damage free.
• Maintain constant contact with Banquet Chef to ensure complete, effective communication between food production and food service. Coordinates pick-up times and gives exact count after guests have been seated, advises as to last minute timing and any special menu requests.
• Conducts daily stand-up, reviewing any general information for servers, along with pre-meal briefing and uniform inspection. Post end of shift side duties.
• Inspects table place settings, including table linen, silverware, china, glass and condiments for correct placement by servers and to ensure that each element is clean, undamaged and attractive.

• Responsible for proper setting of buffet tables and other food service tables used for catering functions.
• Sees that all functions take place on time and according to plan. All rooms are to be ready 30 minutes ahead of scheduled time and ready to receive guests. Responsible for all servers on the floor and supervises service received by guest throughout each function assigned. Staff is ready at attention 15 minutes before start time.
• Supervises clearing and post function clean up. Checks servers out, making sure that function rooms, back hall and storage areas are neat and clean and equipment is cleaned and stored properly. Makes sure any breakfast functions for the next day are set and ready.
• Prepares banquet check, double-checking for accuracy and making any additions needed and has host sign it. Completes a detailed captain’s critique for each assigned function. Distributes all necessary paperwork at end of shift.
• Reviews next days’ BEO’s, checking for staffing and any changes. Fills out equipment and food requisitions as needed.
Other Duties and Responsibilities
• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

The above statements are intended to describe the general nature and level of work being performed by
people assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so classified. All personnel may be required to
perform duties outside of their normal responsibilities from time to time, as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree or equivalent combination of education and experience required.

Certificates & Licenses
Valid State Driver’s License (anyone driving a Company vehicle or required to drive as a part of their job); Others required by Brand Standard and/or State Law.

Computer Skills
As required by Brand Standard and Company standards

Language Ability

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.

Math Ability
Able to perform basic math problems.
Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is occasionally required to sit, stoop, kneel, crouch, reach with hands and arms or operate a computer. While performing the duties of this job the associate is constantly required to use hands and fingers to handle, organize or lift items. The associate is constantly required to stand, walk, talk and hear. The associate is frequently required to lift up to 40 pounds. While performing the duties of this job the associate is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned.

Apply Now Save this job

About this Employer

Hyatt Regency Greenville

220 North Main Street
Greenville, SC 29601

(864) 235-1234

Managed By

Our Hotel

Hyatt Regency Greenville offers guests the perfect balance of Southern hospitality and modern amenities. Located in the trendy downtown area of Greenville, we’re near the area’s best dining, shopping, and entertainment. Whether you’re visiting Furman University, exploring Falls Park on the Reedy, or staying in town for business, you will find a welcoming room waiting for you in South Carolina.

What Makes a Seamless Stay:

  • Rooms with a view: 327 comfortable guest rooms featuring atrium or downtown views
  • Main Street location: Stay within walking distance to more than 60 charming shops and restaurants in NOMA Square
  • Farm-to-table fare: Savor organic cuisine amid a rustic ambience at our on-site restaurant, Roost, or grab a premium cocktail at Orb Lounge
  • Flexible meeting space: 35,000 sq ft of stylish meeting and event space including the Grand Regency Ballroom, the largest hotel ballroom in the Upstate, as well as the innovative and social Studio 220

Award-winning accommodations: Named an AAA Four Diamond award winner