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Guest Service Representative

Posted November 24, 2022

The Royal Hawaiian, Waikiki
Honolulu, HI
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About This Job

Job Number

22128253

Job Category

Rooms & Guest Services Operations

Location

The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP

Schedule

Part-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Welcome To Our Family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The Impact You’ll Make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.     

What You’ll Do

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

Perks You Deserve

We’ll support you in and out of the workplace by offering:

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

What We’re Looking For

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re Welcomed Here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
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About this Employer

The Royal Hawaiian, Waikiki

2259 Kalakaua Avenue
Honolulu, HI 96815

(808) 923-7311

528 Room Hotel

www.starwoodhotels.com

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The Luxury Collection is the gateway to exceptional career opportunities in the world’s most treasured destinations. We offer talented associates enriching experiences in rare environments, and we reward their passion and service with world-class training, competitive benefits and spectacular work environments

The Royal Hawaiian has refreshed its grandeur with a multimillion-dollar transformation, taking "The Pink Palace" a step beyond traditional luxury resort expectations. The redesign has revitalized the entire property, conjuring a decidedly chic and modern atmosphere that is still captivatingly Hawaiian, making this Waikiki's finest luxury resort.

The Royal Hawaiian is a playground for international royalty, Hollywood elite, and heads of state, this legendary pink-hued retreat is ushering in a new era of Hawaiian-style luxury on Oahu's golden Waikiki Beach with striking décor and unmatched service.

Breathe in the salty air along an endless stretch of sand, or take sanctuary in a private beachfront cabana. The innovative Abhasa Spa soothes the soul, while Azure, the island's seafood mecca, delights the senses with fresh and innovative fare.