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Guest Experience Coordinator

Posted November 24, 2022

The Westin Maui Resort & Spa, Ka'anapali
Maui, HI
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The Lanai

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The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP



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Job Summary

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
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About this Employer

The Westin Maui Resort & Spa, Ka'anapali

2365 Kaanapali Parkway
Maui, HI 96761

(808) 667-2525

730 Room Hotel

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Located on 12 oceanfront acres directly on Kaanapali Beach, The Westin Maui Resort & Spa, Ka’anapali is nestled between the shimmering Pacific Ocean and verdant West Maui Mountains. The property features lush gardens, meandering streams, breathtaking 15-20 foot waterfalls and exotic wildlife. The highlight of the property is the 87,000 square foot aquatic playground with five pools, including an adult-only pool and Jacuzzi and a 128-foot water slide.

Each of the 730 guest rooms feature the Westin signature “Heavenly Bed” and “Heavenly Bath.” The Heavenly Bed is the ultimate in comfort, with 10 layers of deluxe bedding. All rooms offer a mini refrigerator, in-room safe and a private balcony, which allows views of the Pacific Ocean and the islands of Lanai and Molokai, or the Golf Course and lush West Maui Mountains. 

The 29 suites are individually designed, providing contemporary décor. The one-bedroom Luxury Suites feature 1,232 square feet of separate dining areas with parlors, wet bars, marble-tiled bathrooms, sunken spa tubs with Jacuzzis and balconies with full ocean views.