Description

We are seeking a Player Development Host under the direction of the Player Development Manager, builds loyalty and increases revenue by developing and maintaining relationships with our high-level guests. Responsible for identifying and acquiring high worth guests both internal and external by assisting in the execution of programs for recruitment and retention. Utilizing sales and marketing techniques the Player Development Host tracks preferences and activity.

Essential Duties and Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon request, reasonable accommodations may be made to enable individuals with disabilities   to perform the essential functions.
• Establish and maintain a close professional relationship with patrons and expand the player development base by communicating the Spotlight 29 and Tortoise Rock Player Development Host amenities and player club benefits.
• Must work to increase visitation and theoretical value from all assigned VIP Players to include missing VIP Players, defected VIP Players, and VIP Players that have recently declined in their play activity.
• Must work to create new VIP Players and increase visitations and theoretical value from new VIP Players.
• Make decisions regarding complimentary rewards based on recorded play.
• Handles difficult guest and situations in a calm, professional and prudent manner.
• Achieve department and individual performance goals in a timely manner
• Work effectively as a collaborative team with others within Player Development Host Marketing, Table   Games, Cash Operations, Food and Beverage, Slot Department, Table Games and Spotlight Showroom supervisory team to identify areas of opportunity and address areas of concern when necessary.
• Act as a liaison between Marketing and the Player Development Host guest, communicating with both to expedite customer requests.
• Oversee special events, slots and table games departmental promotions, and operation and booking of events.
• Plan and execute an effective and brief tour of the highlights of the facility for new guests.
• Upon being notified of the guest's arrival, must be present and ready for the guest.
• Must have strong knowledge of all local attractions, points of interest, amenities, and political and social connections.
• Must work with various software programs, meet standards of guest contact expectations, write letters, and call and email VIP guests to increase and maintain visitation.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Player Development Host to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

This job does not require supervisory duties.

Requirements

Education and Experience

• Previous Player Development / Casino Host experience preferred.
• Must possess a high school diploma or equivalent.
• College degree in related field preferred.
• Computer literate.

Certification, Licenses and Additional Requirements

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.
• Must be at least 21 years of age

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7. 
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members
2. Other Native Americans
3. All other ethnic groups

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.