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Bellperson

Posted August 27, 2022

The Ritz-Carlton New York, Central Park
New York, NY
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About This Job

Job Number

22129099

Job Category

Rooms & Guest Services Operations

Location

The Ritz-Carlton New York Central Park, 50 Central Park South, New York, New York, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

  • Overnight
  • PM

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

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About this Employer

The Ritz-Carlton New York, Central Park

50 Central Park South
New York, NY 10019

+1 (212) 308-9100

259 Room Hotel

www.ritzcarlton.com

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The Ritz-Carlton New York, Central Park hotel offers all the elegance and charm of a private home in the heart of New York City. This award-winning Manhattan luxury hotel features 259 lavishly-appointed guest rooms, including 47 luxury hotel suites, and The Ritz-Carlton Club® Lounge experience for guests seeking a heightened level of comfort and privacy. In addition to superlative service and intimate surroundings, The Ritz-Carlton Club® Lounge serves five delectable culinary offerings throughout the day.Premier among luxury Manhattan hotels, The Ritz-Carlton New York, Central Park offers luxurious hotel amenities and personalized service. Unwind with striking views over Central Park, or step out the doors to enjoy all the adventures that New York City has to offer when you stay at our luxury hotel in Manhattan. The Ritz-Carlton New York, Central Park is a Tier 5 property in The Ritz-Carlton Rewards.